I'm writing to community to report a bad behaviour of Bluesound company about a problem with my Node 2 . I contacted Bluesound support indicating a problem about node's case becouse the plastic became sticky and I couldn't clean it with any product. They invited me to contact the Italian seller that asked me to send the unit to their store. I did it and the answer was:
"The problem you encountered is not recognized as a production defect and therefore any replacement of the body would be paid. The shell should be ordered directly in Canada and replaced by the authorized service center, with an overall cost of not less than 250 euros"
For me this is unacceptable becouse the unit has always been cleaned externally with water and a microfibre cloth paying close attention, the plastic has autonomously ruined, in fact the device has always been placed above the TV cabinet, therefore in a ventilated and free place of sources of heat nearby, the only possibility of ruining itself in this way is the poor quality of the plastic together with a particularly unfortunate model.
The company does not want to change the case on warranty time and I think this is not right. For me this is the last purchase from Bluesound, did you know that your competitors sell superior quality products at the same price?
I'm very disappointed with your behavior and I'm not the only one. Change as soon as possible your marketing policy becouse you're loosing buyers
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