Spotify not connecting any longer

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    Tony W. - Product Support Manager

    Here are some basic troubleshooting tips you can try to see if this helps.

    • Please visit Spotify.com's account page from a web browser
    • Log into your account
    • Disconnect all devices via the account page (Sign Out Everywhere)
    • Unplug the power cable from all your BluOS Players
    • Unplug your router and wait 10 seconds then plug it back in
    • Wait 5 minutes then reconnect all devices
    • In the BluOS App, ensure all Players are back and appearing
    • In the desired Player, under Music Services, Spotify, logout the previous user if one is connected
    • In your phone or tablet, ensure 'Use Cellular Data' is enabled as Spotify uses this to triangulate your account
    • Log in to Spotify on your mobile device or computer
    • In the Spotify App, under settings, enable 'Show Local Devices only'
    • Make connection with your BluOS through Spotify Connect

    If problems persist, please select Help, Send Support Request in the App

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