Spotify not connecting any longer

Answered

Colin Maydahl

• December 29, 2019 23:12

I think my bluesound/Node2i updated yesterday and now Spotify will not connect to my iphone or macbook. I've checked for updates (macbook needed a bluesound update), powered everything (node, modem, phone) down and they still won't connect. Anybody else having that issue? Thanks!

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 30, 2019 21:03

  Here are some basic troubleshooting tips you can try to see if this helps.

  • Please visit Spotify.com's account page from a web browser
  • Log into your account
  • Disconnect all devices via the account page (Sign Out Everywhere)
  • Unplug the power cable from all your BluOS Players
  • Unplug your router and wait 10 seconds then plug it back in
  • Wait 5 minutes then reconnect all devices
  • In the BluOS App, ensure all Players are back and appearing
  • In the desired Player, under Music Services, Spotify, logout the previous user if one is connected
  • In your phone or tablet, ensure 'Use Cellular Data' is enabled as Spotify uses this to triangulate your account
  • Log in to Spotify on your mobile device or computer
  • In the Spotify App, under settings, enable 'Show Local Devices only'
  • Make connection with your BluOS through Spotify Connect

  If problems persist, please select Help, Send Support Request in the App

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