Cannot add player to bluos app

Answered

Comments

4 comments

  • Official comment
    Avatar
    Tony W. - Product Support Manager

    Kill the App and re-open it. See if the Player is set up and appears in the Player Drawer.

    If it does not, visit www.bluesound.com/setup and use option 3 via a computer web-browser. If that fails, please e-mail us at support@bluesound.com 

    Comment actions Permalink
  • Avatar
    YW Tan

    It is rather sad my set is being bricked. It does not seem I have any luck with the support team. 

    0
    Comment actions Permalink
  • Avatar
    Tony W. - Product Support Manager

    Your issue was escalated to NAD Electronics - please continue to work directly with them

    0
    Comment actions Permalink
  • Avatar
    Stelvio

    YW TAN - What controller did you use to try and add the player?  Android?  And if so, what type of phone?

    One of the problems I have had with two different Nokia AndroidOne devices is that adding players does not work, I think it gets stuck at the same point you mention.  It works fine on two other Android9 devices I have which are not AndroidOne.  Thought I'd mention it.

    If that is the case you'll also experience some other issues as well.

    0
    Comment actions Permalink

Please sign in to leave a comment.