Cannot add player to bluos app

Answered

YW Tan

• November 24, 2019 20:27

I have tried adding my powernode to the player list. It finds my player but it perpetually runs as “Preparing” and never successfully adds the player to the list.

i have tried both wired and over wifi and it does the same. 

Does software upgrade have a role in this problem? Looking forward to a response. Thanks, YW

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 25, 2019 17:49

  Kill the App and re-open it. See if the Player is set up and appears in the Player Drawer.

  If it does not, visit www.bluesound.com/setup and use option 3 via a computer web-browser. If that fails, please e-mail us at support@bluesound.com 
• 

  YW Tan

  • November 28, 2019 03:12

  It is rather sad my set is being bricked. It does not seem I have any luck with the support team. 

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• 

  Tony W.

  Product Support Manager

  • November 28, 2019 13:29

  Your issue was escalated to NAD Electronics - please continue to work directly with them

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• 

  Stelvio

  • December 08, 2019 05:26

  YW TAN - What controller did you use to try and add the player?  Android?  And if so, what type of phone?

  One of the problems I have had with two different Nokia AndroidOne devices is that adding players does not work, I think it gets stuck at the same point you mention.  It works fine on two other Android9 devices I have which are not AndroidOne.  Thought I'd mention it.

  If that is the case you'll also experience some other issues as well.

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