Randomly dropping

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    Tony W. - Product Support Manager

    The issue you are seeing is not firmware related - it has to do with the network device table of your router.

    • Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
    • Unplug your router for 30 seconds then plug it back in
    • Wait 5 minutes
    • Start powering up all your Players and network devices.
    • Reconnect your tablets and laptops
    • Relaunch the app

    This will reset your network router's cached addresses. Setting a DHCP reservation for devices will help.

    Home network best practices with all IoT devices (not just us) suggest you should probably do this periodically if you have more than 10-15 devices on your network (Bluesound Players, Tablets, Smart TVs, Thermostats... it adds up). If you have done this and problems persist, please drop us a note at support@bluesound.com and we can help troubleshoot further. 

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