Randomly dropping
I have found that the last few weeks I have random dropouts from my Node 2 on Wifi. It will be playing songs from Spotify or my local NAS and will stop playing after a few songs and disappear from the network. If I reboot, it will come back and lose again after a while. This only happens once I start playing music, not waiting around for me to play music. Other devices on the same network continue to work correctly, including a Raspberry Pi I use with RuneAudio to feed an outboard DAC. That same DAC also decodes music from the the Node sometime as well, so its not the DAC either.
I will send the logs in after my next reboot.
I have found that my old Sonos devices have been much more reliable over their time frame than the BluSound systems. I like this better since I can use higher res sources, but it seems network reliability is an issue during certain update cycles and that should never be an issue.
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Official comment
The issue you are seeing is not firmware related - it has to do with the network device table of your router.
- Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
- Unplug your router for 30 seconds then plug it back in
- Wait 5 minutes
- Start powering up all your Players and network devices.
- Reconnect your tablets and laptops
- Relaunch the app
This will reset your network router's cached addresses. Setting a DHCP reservation for devices will help.
Home network best practices with all IoT devices (not just us) suggest you should probably do this periodically if you have more than 10-15 devices on your network (Bluesound Players, Tablets, Smart TVs, Thermostats... it adds up). If you have done this and problems persist, please drop us a note at support@bluesound.com and we can help troubleshoot further.
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