Connection falls out/in randomly, begins playing Spotify or vault randomly

Answered

Peter Kurrild-Klitgaard

• November 08, 2019 16:48

We have a Bluesound system with a vault 2 and three speakers (two pulse mini, one pulse flex).  Sometimes we play off music ripped in the vault, other times via Spotify.

Recently the system has been behaving strangely, without us having changed any settings:

- If we manage to get it to play something (not always the case), the sound falls out and resumes with regular intervals, a few seconds off about every 20-30 seconds or so.

- Even if we autogroup all speakers and system together, it will some times play something from Spotify on one and/or something from the vault on another.

- Sometimes it will begin, on its own, playing playlists that we have not listened to for a while and have not begun to play.  It just "does" it.

We are reaching the point where my wife has stopped using the system altogether and I am not far behind.

0

• Official comment

  

  Wesley P.

  • November 08, 2019 21:13

  Hello Peter,
  
  I'm sorry to hear you have been experiencing issues with your players. To help us look into this further for you can you please send a diagnostic log from your player the next time this issue occurs. The log can be sent by going to Help > Send Support Request in the BluOS app.

  Please send us this log and we will gladly investigate this further for you.

  Regards,
  Wesley P.

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