NAD C388 stuck on "Executing BluOS Upgrade"

Answered
Reagan

Upon choosing to upgrade BluOS on my NAD C388 amplifier via my Android phone BluOS app, I'm now also experiencing the same behaviour as described at https://support1.bluesound.com/hc/en-us/community/posts/360033377034-Problem-with-upgrade-bluos. The amplifier displays the message "Executing BluOS Upgrade" for about a minute and then shuts down. I'm not able to select the BluOS Reboot or BluOS Reset options in the amplifier BluOS Setup menu. Any suggestions on how I may be able to resolve this issue? Would appreciate your prompt response to this since being unable to use our amplifier is significantly impacting us.

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Comments

7 comments

Date Votes
  • Official comment
    Wesley P.

    Hello Reagan,

    I'm sorry to hear you have been experiencing issues with your C388. It appears Vishnu has been assisting you with your support request which you created with us. Please continue to work with Vishnu and we will do what we can to resolve this issue for you as soon as possible.

    Regards,
    Wesley P.

  • Rene Frutiger

    Hi

    I have exactly the same problem with my NAD C368.

    Please let me now, how to fix this issue.

    Kind regards

    René

     

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  • Tony W.
    Product Support Manager

    Hi René

    I am escalating your issue to our Support Crew

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  • Reagan

    The same issue has repeated itself with the new BluOS Player upgrade. It is again stuck on the message "Executing BluOS Upgrade". The last time, Vishnu was able to resolve the issue by remotely connecting to a computer on my LAN and executing a few commands. Would this be needed again, or is a quicker solution available? Am I to expect this issue each time I try to upgrade the BluOS Player?

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  • Tony W.
    Product Support Manager

    Hi Reagan

    We will be in touch to resolve this and look for a long term solution as to why it is getting stuck.

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  • David Edgar

    Please could the solution be published?  I am not yet getting a response to the same or similar issue that I have raised and perhaps it is an easy fix?.  One observation is that when prompted to carry out the update on your controller there was then no feedback as to what is happening, which leaves you assuming after some time that nothing is happening.  In my case I can use the amp for other purposes but not for streaming vis Blueos, which permanently loops on the amp's menu that it is executing the upgrade.   The controller is locked out.  The amp is fantastic but these bugs are very frustrating - especially given the time zone difference versus USA support!

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  • Tony W.
    Product Support Manager

    Hi David

    I see Bob M. has been in contact with you - you are in first-class hands with him.

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