I use Google WiFi across the house, 3 separate hubs ensuring all my Bluesound players (Pulse Flex, PowerNode with Duo, Node and Pulse) all have either good or high connections.
Whenever there is a slight power fluctuation, a WiFi outage or someone unplugs anything, the players disappear from the app drawer on my phone, my iPad and the PC app. They are however visible in the Diagnostics page.
The only way to get them back is to factory reset them (urning off and on again does not work). This takes 5 to 10 minutes per player, which means 20 to 40 minutes a week spent making my £2000 of kit work as it should.
I've already raised this once with support and after getting the "turn it off and on again" level of support, I got a list of actions to perform on my router, none of which were available.
Bluesound, you commit to helping us get music out of our Bluesound music systems. You aren't helping me now. I've called you multiple times, left my number on your voicemail, you don't call me back.
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