Create multiple groups with same speakers

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105 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Andre

    Thanks for the feedback, I have forwarded it along to our Product Development Team for future Consideration...

     

  • krang

    Fine Tony, I do understand all of your points. You made them in multiple threads and/or on multiple occasions. Sometimes it is easy to follow your words, sometimes I do some digging in other forums and sometimes, despite the issues with listening to customers, you formed an AWESOME community around your products which finds solutions to support your products above and beyond of what you do.

    Example: I found some guys being able to access the bluesound API part and sending commands to players via browser. This enabled me to build my very own voice assistant to control your products (amongst other things). Dedication and effort from the community is needed here to go beyond what you guys provide and make it an even better experience.

    However, I feel this example is something you should cherish and be proud of. But rather than that you fail to give any support back to said community and just keep vague words about something highly requested for YEARS and available in a lot of competitor products. I don't see the reason to not share any progress with this particular request where even your agreed years ago that this would be something needed.

    I am very sure that either you yourself or at least somebody around your team might know other manufactures with a more open mindset. Again, I appreciate your products and can understand your point but wouldn't you be personally frustrated if you are promised that your request is being worked on for yours and after a kind request for an update you receive again just vague words. For. Years.

    I understand your point, please take a tiny bit of effort to understand ours.

    Another example: With the Plex request you clearly stated that it's not going to happen. So customers know and we can find ways around this issue and help each other when we decide to still use your products. But here, still nothing. :)

    (Yes, I'm passionate, positively, about your products. Would love to have multiple speakers EVERYWHERE. But.... wife. :D )

    5
  • Carl-David Granbäck

    I totally agree about this feature! As it is now, I don't necessarily want to play on all players at the same time, but I'd like the possibility if I'm moving between rooms. But as it is now, I have to go and group and ungroup all the time if I want to toggle between single-room and multi-room. That's not very convenient.

    I guess it's a pretty simple feature if the "add new player" view always contains the already existing players, so that they can be added to the main list an grouped into new groups. And of course some logic to prevent duplicates when adding/ungrouping the players.

    3
  • Jon Severin Eivik Jakobsen

    I agree with and support the inclusion this feature request. Soundbar by the TV, Flex-es on the kitchen, bedroom, hall.

    Ideally, I should be able to use the following groups:
    - All speakers
    - Movie time
    +++

    in addition to having each separate speaker available as individual playback devices.

    I do understand it would take a bit of time to make this happen, so in the mean time I will be using the work around.

    PS: Thank you Bluesound for making a great product!

    3
  • Eddy

    +1, it would be great to have a feature to link 1 speaker to multiple groups !

    3
  • Stef Broos

    We definetely need this feature!

    3
  • Adam

    + 1 for this upgrade. I'm streaming Tidal Hifi Plus and would like to be able to select the following in both BluOS and Tidal Connect without manually grouping/ungrouping:
    - Kitchen
    - Living Room
    - Kitchen+Living Room
    That's multi-room! Many thanks.

    3
  • Laskabom

    I have to add my +1 to this post. Bluesound certainly makes great products, but the lack of this feature makes me consider selling my speakers - and also makes me not want to buy more speakers.

    Consider this @bluesound:

    I have several rooms, and depending on the situation (party, family dinner, watching tv, etc), i want to activate a different "scene" (or group if you want) of speakers. I want to easily be able to select for example "All rooms", "Livingroom" or "Bathroom and livingroom", inside Spotify. If i am to achieve this today, i have to go into the blueos app, and manualy group/ungroup stuff, which is not the 1-click solution people want. I don't want to spend time on grouping/ungrouping stuff every time, i want my own custom groups - where speakers can belong to different groups at the same time. The more speakers you have with todays solution, the more cumbersome it will be to do this. So it scales, negatively.

    If this won't be fixed anytime soon, i will probably switch to another multiroom solution.

    And this is not a spotify limitation. This is a grouping limitation in Bluesound that should be prioritized to be fixed asap.

    2
  • Jaap de Bruin

    +1
    I fully expected this to work when buying this product. Great sound, but this feature will make me recommend it to others (and not recommend if not solved). Hope to see it very soon, bit of a disappointing aspect for now..!

    2
  • Eric Carlsson

    +1 from me. I have 1 soundbar and 2 pulse flex in the same room. If I want surround sound I have to create a fixed group. But then if I want to listen to music on all speakers I have to ungroup the fixed group....and then do it all over again for surround if i want surround sound. What a hassle! Made me very dissapointed, and can not recommend this system for anyone in my situation. This must be fixed, and should have prio 1 for development. Very happy user of Bluesound otherwise, but this made me unhappy.

    2
  • Matt S.
    Brand Manager

    Hi all,

    I'm not sure where the sentiment comes from that we don't give a s*** about our customers. You are the very reason we create products - because we know there are discerning listeners who actually care about sound quality. We also know that there is only so far that sound quality can go, if certain features or software expectations are not present. We get it.

    Is our product perfect? No. Do we constantly make improvements? Yes. Do we listen to our customers? Yes, always. Does your specific want/need always line up with our global priorities? No, not always.

    More specifically to this thread...

    Do we want you to have the ability to use your Bluesound product in multiple groups? Yes, and we want it too. Are we working on it? Yep, we are. Can we give you an exact release date? Nope, there are too many variables that go into a BluOS release for us to do that right now. I posted earlier in this thread how non-trivial this type of grouping development is. That fact hasn't changed. This feature affects almost EVERYTHING else the software touches, because grouping is so foundational to a product range like ours.

    Jumping ship to an alternative audio option to start 2020 is certainly your decision to make. Who are we to stop you if our product truly doesn't meet your needs? However, I hope that whether you decide to go somewhere else, or you decide to stick it out with us, that you understand we truly put everything we have into creating products that help you hear and experience your music in the best way possible. 

    Thank you all for your continued 'push' to create a better product, and thank you all for your support.

    2
  • Lasse

    Insane this is still not possible. Especially, when it was promised 2 years ago, that it was under development.  I was really close on pulling the trigger on full house multiroom setup, but this is a real dealbreaker. I am serriously considering Sonos instead.

    Very sad... At least keep the topic updated with progress and roadmap. But I understand you will not disclose the roadmap, especially if this feature is not even on it.

    2
  • Lasse

    I agree, its a must have.. 3 years later an still not supported. Im baffled. 

    2
  • Lasse

    Yes, im also still awaiting this... Sadly it currently stops me for buying more speakers, for the rest of the house to have full "multiroom audio".

    2
  • krang

    Now it gets interesting.
    After replying in a similar respectful tone to my support ticket request after receiving very similar vague words without any content, the support person there sent the EXACT SAME WORDS than Tony did two posts above.

    I think they have a list of pre-prepared answers for customers requests and keep cycling through them. I replied again and received same words I saw in another thread posted by Mark T.

    This can only lead to the conclusion that they really don't care about what we write here and just try to keep their system running with bugfixes rather than listening to the community. I welcome the support crew team to debunk this theory by FINALLY sharing the progress made in the last four years after we have been promised. Just to ensure: I'm not asking timeline, planned release date or anything. I'm asking for info like: 'We kept working on it but couldn't manage issue xyz in setting y' or 'we're currently redesigning home theater speaker groups and once this is completed it will make it easier for us some implement this request' or just anything in those four years... Is that asked for too much?

    Happy to continue pressing on this and also share my support experience with hifi-forums and magazines I'm in touch with. Several news outlets continue to write huge summary article on the current streamer landscape and they would be excited to also get hands on review of customer support experience to include in their comparisons. :)

    2
  • Bob Engeringh

    I am stunned by reading this whole tread. 4 years and still nothing. I am fairly new to Bluesound and bought it for the great audio quality. Started using it in various ways: tv stereo only, tv + kitchen, tv + kitchen + garden… tried to group.. realized it did not work. Go back to just selecting the components individually every time I had a different use… and realized that with my previous Logitech setup this was waaaay easier to create and use. So I jumped on the internet because surely there was a solution and stumbling on this tread. My word.. how can it take so long to introduce creating different groups/scenes with reusing different setups. It just cannot be that difficult that it takes so long. Very upsetting.

    2
  • felipe rios

    I bought two pulse flex 2i and the first thing I tried doing was to create multiple groups with them. I was shocked that it is not possible, specially after reading this 5 years old thread. I cannot fathom how this wasn’t set as the highest priority for the product development back then. It is such a simple ask. This feature is a deal breaker, I’m begging to put it at the top of the backlog.

    2
  • Carl-David Granbäck

    @Tony: You can only add rooms if you have speakers that are not assigned to a room yet. Which means one speaker can only belong to one group at a time, which sucks.

     

    My scenario is as following: I've got three speakers. Two on my entry floor, one on the upper floor. I'd like to be able to stream to each one of them individually (of course), to all of them, and to only the entry floor (containing two of the three). How do you mean I can achieve this with the iOS app?

    1
  • Carl-David Granbäck

    @Tony: I was under the impression that the concept of "rooms" in the app where static and not so dynamic as you describe using this feature. I thought you'd set up rooms, and then rarely touch the setup. Thing is, I'm using Spotify Connect to stream songs, and when I have created rooms, they, just like individual players, appear in Spotify and can be selected as output. However, the way you describe how these scenarios could be achieved, there's no way I could solve that only using Spotify since I won't be able to have "Main Floor" and "All" available there, since a speaker cannot belong to two rooms at the same time. You'd have to open up the Bluesound app, ungroup and group, then switch to Spotify and play the sond you wanted to hear. Can you see the use of the feature me and Andre are trying to push?

    1
  • Gaute Johan Johansen

    +1 from me as well

    1
  • Alexander Borgert

    Okay, so I've tried using my PhD in arts and made an illustration in Paint.
    This is what I'm seeing in the app. Are you telling me, that the second frame is possible?

    1. Two independent speakers.
    2. Two independent speakers + a group consisting of both (ideal)
    3. The group with both, but not possibility of switching to a singular without ungrouping (What I get)

    1
  • Jon Severin Eivik Jakobsen

    Tony W.

    To be frank, this is utter male bovine feces. The question is not about Spotify, the question is about being able to group one or more speakers in the BluOS App, while keeping them as solo speakers, as well as having multiple speaker groups containing different speakers already included in other groups.

    Pardon my language. Spotify isn't even part of this problem, because it's impossible to do the proper grouping in the BluOS app.

    1
  • Laskabom

    Tony, take a look at how Google Home speakers do multi grouping. You can for instance have groups of "kitchen" and "everywhere" at the same time.

    So the speaker has two or more groups, and you can choose which group to cast to.

    If google can have multi groups towards spotify, then it should be possible, right?

    However, switching audio source in the Blueos app could be fine, because its not only a spotify issue. A common issue for me is listening to music in every room, and then watching netflix in a specific room. Now i have to group and ungroup, which is very tedious. I really, really do not want to do these groupings more than once. Not every time.

    So a solution could perhaps be to define your groups in blueos, with support for multi speaker setup, and then just select in the blueos app which group youd like to have active /playing to.

    I suggest you discuss this with UX and tech architects, because finding a solution to this is essential for having a good multi room audio system.

    1
  • Thierry Sommelet

    Fully agree, Nothing to do with Spotify : I usually use Qobuz, from within the BluOS App and I have the same issue.

    I understand this seems complex to achieve for BluOS developers (quoting Tony W. a few weeks ago : "As always we do forward all feedback to our product development team for consideration but I do know as it stands right now, we can't without a major redesign of how our grouping methodology works so won't be soon."), but without this feature, BlueSound does not provide a true multi-room systems, so I think it should be highly prioritized for a future release.

    1
  • Laskabom

    Agree @Thierry. I'm considering buying the new Nad M10 because of streaming (integrated bluesound), however - if this issue is not resolved / improved on, then i'd rather sell my current bluesound setup.

    We need an easy ("one click") way to select the right combination of speakers.

    1
  • Andre Camp

    This conversation keeps on going and everytime we have to explain the problem again. So I don’t get the feeling something is happening with our comments. And again, it has nothing to do with Spotify. Just have a look how Google or Sonos works...it should be easy. One speaker in multiple groups without grouping/ungrouping each time.

    1
  • Jason Wolford

    + 1

    I manually change my speakers from "home theater" to "4 channel stereo" at least once a day. Glad to see there is traction on this topic.

    1
  • Eelco Bouwman

    +1
    It would be great to have speakers added to multiple groups, for example like Google Home supports this.

    1
  • Andre Camp

    It’s now 9 months ago the request was submitted...any updates?

    1
  • Edwin Binnenhei

    +1 from me as well, looking forward to create several groups with different settings.

    1

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