Alarm issue

Answered

Nathalie Meier-Hottua

• July 23, 2025 04:43

I’m experiencing an issue with the BlueSound alarm, which had worked perfectly for years until a couple of weeks ago. It starts with the selected radio station, but then switches to a very irritating default sound—and worse, we’re unable to turn it off. Even when we stop it manually, it restarts after about a minute.
We’ve tried everything: software updates, rebooting, adjusting settings… but the only way to make it stop is by unplugging the device entirely.

Could you please advise on how to fix this?

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 23, 2025 16:48

  Hi Nathalie

  We are sorry to hear this and have had a small handful of consumers experiencing this. Our Product Development Team has provided a fix to our Quality Assurance Team. It is currently being tested and we hope to publish an update in the coming days to resolve it permanently.
• 

  Susan Gregers Jensen

  • November 24, 2025 16:02

  Hi there,
  I’m experiencing the same - where can I find a solution to this, please?

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