Alarm issue
Answered
I’m experiencing an issue with the BlueSound alarm, which had worked perfectly for years until a couple of weeks ago. It starts with the selected radio station, but then switches to a very irritating default sound—and worse, we’re unable to turn it off. Even when we stop it manually, it restarts after about a minute.
We’ve tried everything: software updates, rebooting, adjusting settings… but the only way to make it stop is by unplugging the device entirely.
Could you please advise on how to fix this?
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Official comment
Hi Nathalie
We are sorry to hear this and have had a small handful of consumers experiencing this. Our Product Development Team has provided a fix to our Quality Assurance Team. It is currently being tested and we hope to publish an update in the coming days to resolve it permanently.
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