Local network access, can't stream music
AnsweredI've had a Node 2i for 3 years and had no connectivity issues like this. I was using my Node2i with no issues. After updating the app, it didn't respond, I couldn't see my music services such as Amazon music. Even using web Spotify, the Bluesound Node2i was not discoverable. The only way to listen to music was to physically tap the play button on the Node2i player. This is what I did with no success to connect the app to Node2i.
- Unistall Bluesound app on iPhone iOS 18.1.1 - had no issues
- Download Bluesound app - had no issues
- Accept the End user license agreement - had no issues
- Allow Local network access - takes forever trying to connect
- closed the Bluesound app (with no uninstall)
- open again the Bluesound app
- the "Local network access" disappeared and it shows "Welcome to BluOS", then I click "Get Started"
- the app was "Looking for Players" then "Connect to Player" appeared (here the screen shot). It doesn't specify how to connect the iPhone to the Player, why is this? Not sure why I need to go to Wifi and connect the player.
9. I disconnected the BluOS player, installed to app, then connected the player, installed the app but the same issue came up again.
Any help is appreciated.
Thanks, Cesar
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Official comment
I had similar problems after updating the IOS app on an iPhone14.
It got stuck at "local network access" every time, although the access was granted.
In the end simply shutting down the phone and restarting it solved the issue.
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Power off your NODE.
Reboot your Router and then wait five minutes - very important step.
Move the NODE to be closer to your Router and connect directly with an Ethernet lead, only now power on the NODE
Hopefully you will be able to use the BluOS App and set up the NODE and configure Wi-Fi again. Now pull the Ethernet lead and the LED will go green and then back to Blue.
If you still cannot connect try using a wired device (PC or Mac) whilst the NODE is also using Ethernet.
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Hello,
Seppi thanks for responding. After the holidays, I did the recommended fix, and I was not able to make it work. I'm seeing exactly the same issues. I did a factory reset as mentioned here and this happened:
- Solid red for about 12 sec
- Blinking green for about 5sec
- Solid Blue - Stayed like this, didn't change.
I tried again to connect with the Bluos app and didn't work. this is a pic of the serial number for reference.
What do you recommend?
Happy new year!
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Best to contact support as I am just another user on the community forum, in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.
If you cannot do this then use email support@bluesound.com
A blue LED does mean the player is connect to your network which is a good start.
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