Node 2i: No coax output, no settings available

Answered
Michael

I tried to use the coax output but no signal was present, optical out works though. The settings are not available either, great.

Did the standard Node and WiFi reboot, still nothing.

If that weren't enough, I just lost ALL my favorite stations in Tune-in which is a huge PITA.

Any suggestions would be appreciated.

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Comments

8 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Michael

    COAX output is non-configurable much like Optical output. If Optical is working but COAX is not, check your cable connection and see if something on the downside of the cable is not enabled on your third party DAC.

    TuneIn did have a temporary disruption of service between Thursday December 19th and Friday December 20th. Service has been restored. If Settings, Diagnostics, Reboot of your Player does not restore your Favourites, please select Settings, Send Support Request so we may take a look at either or both problems.

  • Michael

    Thanks for the reply Tony, 

    The no coax output definitely lies within the Node as different cables and DACs were tried with the same result.

    The TuneIn disruption permanently deleted all of my favorite stations, I never succeeded in retrieving them again.

    As for your suggestion "please select Settings, Send Support Request so we may take a look at either or both problems"

    I am unable to even access the Settings as indicated in my original post. I get a "Couldnt Load Settings" message each time I try to access them.

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  • Seppi Evans
    Hi-Res
    • Edited

    Michael use email support@bluesound.com

    I think a factory reset is on the cards… but you could try removing power for ten minutes to see if that helps.

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  • Michael

    And how would I go about a factory reset?

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  • Alain DW
    Lossless

    https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player

     

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  • Michael

    Thanks for that Alain.

    I`d like to back up all of my presets first but Im running into yet another issue. I am not allowed to access that page and get this error message :(

    You're not authorized to access this page

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  • Seppi Evans
    Hi-Res

    Michael, work with support. Hopefully they can help.

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  • Alain DW
    Lossless

    Problem is back up no longer works since one of last fw updates. There is another thread about that.

    https://support1.bluesound.com/hc/en-us/community/posts/27868667435927-HOW-TO-BACK-UP-THE-PLAYLISTS

     

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