Amazon problems again
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starting this week I finding amazon would play 1 song, than tell me remote service error, internal server error. I logged out, rebooted, and when I try to log back in the tab just says something about authenticating but the page just does nothing.
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Woodie, what free trial .
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Yeah Woodie, please elaborate. Free trial at Tidal? Also, you mention compression and that you plan to pass. You found songs on Tidal with unacceptable audio compression?
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Yeah Woodie, please elaborate. Free trial at [...]? Also, you mention compression and that you plan to pass. You found songs [...] with unacceptable audio compression?
Also, albums with songs missing, possibly due to licensing issues. Hard pass.
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There albums with missing tracks on Amazon music. One thing that bugs me using BluOS and Amazon music is where I have had historical records stored in my music on Amazon music and Amazon have subsequently removed them, if I list artists on Amazon music they don’t show but if I select my music, artists in the Bluos apps the artists are still shown but if I try selecting them I get ‘Remote service error’ ‘Not found’. While this is understandable I don’t see why they are still displaying in the BluOs app when logged into Amazon music but they are not in Amazon music. I haven’t found a way of removing them from the listed artists in the Bluos app.
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The only way you will get compressed (lossy) files with Tidal is if you have selected their 320K MP3 service option.
I assume Woodie is talking about Tidal. He never mentioned the name of the service.
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The only way you will get compressed (lossy) files with Tidal is if you have selected their 320K MP3 service option.
I assume Woodie is talking about Tidal. He never mentioned the name of the service.
Their Atmos tracks are also lossy.
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I should have been clear that I was referring to two-channel music.
The Node product family does not support Atmos.
And I don't know of any music-streaming services that offer Dolby Atmos. Are there any?
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Besides compression, missing albums, and missing tracks, the album dates are waay out of whack.
You actually pay for Amazon Music service?
PS @Steve: Look at the name of this thread!
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PS @ Woodie: Multiple services have been mentioned in this thread, and there was a discussion immediately prior to your first post regarding Tidal. After your post, several participants asked you to clarify the service to which you were referring.
If you are getting compressed bitrates, you don't have the service and/or your device set up for high-res content.
All the music services I've used or currently use (Qobuz, Tidal, Amazon, Spotify) have "missing" albums, and all the services have missing tracks within some albums.
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I should have been clear that I was referring to two-channel music.
The Node product family does not support Atmos.
And I don't know of any music-streaming services that offer Dolby Atmos. Are there any?
Tidal offers Dolby Atmos tracks.
Amazon uses Dolby Digital Plus (also lossy) for multichannel, I believe.
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Issue back again for me. Played ok yesterday (1 playlist of around 10 songs). Getting remote server error today when switching between playlists to select songs to play. I’m getting a bit tired of this issue now!!!
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9 days ago? I really don't feel like you guys even care at all that all your customers subscribing to Amazon Music are using your device as a paper-weight!!UPDATED OFFICIAL COMMENT
Thank you for your patience. We continue to have a dialogue with Amazon about ongoing service interruptions with their deep integration API when accessing Amazon Music from third-party devices.
It appears in testing with our quality assurance team, here at Bluesound's offices in Toronto, that service is starting to be restored. We do hope this is a trend across the board.
No you should not have to log out and back in...
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Hi Von
We do encourage you to continue to work with Amazon regarding your service disruptions with their streaming services. We are very aware and continue to have a dialogue with Amazon on this matter. They have notified us the issue can still exist over extended listening sessions and service has yet to be fully 100% restored but is working in most cases.
Please continue to work with Amazon for future status on their service with third party streamers such as your BluOS Players and other brands mentioned in this thread.
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Tony, great to get an update from bluesound. Can you tell us what the actual root cause was as you’re working closely with Amazon on this? Also, what is bluesound doing to minimise such outages going forward? Surely there’s an SLA somewhere agreed for such issues between businesses?
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Surely there’s an SLA somewhere agreed for such issues between businesses?
There is no SLA - they provide us with an API which we implement. It is similar to us being Samsung or LG and you are missing the match/game because SkySports/ESPN (depending on your side of the pond) because of a problem with their service.
From our understanding, they performed an internal server migration which resulted in growing pains on the new server they are working through.
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Thanks for the update Tony. I have not reached out to Amazon but the only time I have streaming issues with Amazon is while using Blusound Node. Also , Sirius XM streaming starts cutting out periodically and the only fix seams to be rebooting the Node. I have also never had issues with Sirus XM streaming on my phone or tablet only happens using the Node. I don't subscribe to any other services and I don't have another streamer capable of Hi Res music so knind of limited in what I can do to troubleshoot the issues.
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Just had a similar sort of error when using prime music via an Android TV, track just stopped and error on screen. I suspect they have deeper problems than just us.
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Ha! Wasn't it Amazon who declared nothing is wrong on their end? Hm. FWIW, I have not had problems lately with Node/Amazon. I like the Node, though I would not agree with those who promised setup would be a snap. It was not that, at least for me. But it did do a nice job of indexing my personal library which is just short of 200G.
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