BlueOS Playlists wont open in the Windows App

Answered
Max Dekker

Hallo,

I cant open BlueOS Playlists anymore in the Windows app.

If I click the 3 dots I can Add the list to the playcue or shuffle it but cant open the list to view te content on the home screen.

happens on both windows machines I have.

Android works fine.

Any solution?

MLD.

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Comments

16 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Max

    I have escalated your issue to our Support Crew. They will be in touch via e-mail to gather more information about your environment and troubleshoot one on one via e-mail.

  • Max Dekker

    Thank you for the reply.

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  • Max Dekker

    Any news for a fix?

    0
  • Max Dekker

    The support crew never mailed me.

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  • Alain DW
    Lossless

    I'm afraid this is just another feature that didn't make it through the last updates.

    I hadn't noticed it before but it's gone for me too, such a shame really.

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  • Tony W.
    Product Support Manager

    Hi Max

    You should have received a response on Jul 29th according to our records. We identified it as an issue in the BluOS App for Windows and macOS. Unfortunately due to some other issues behind the scenes, we have not published an update to the Windows and macOS versions of the App since this issue was identified. It is however on our list for the next release of these versions of the App. In speaking with QA they currently do not have a firm release date on this version yet though.

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  • Alain DW
    Lossless

    Thank you Tony for the good news. Hope we don't have to wait too long.

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  • Max Dekker

    Tony,I must have missed that response. Hope it will be fixed soon.

    1
  • Max Dekker

    After the last firmware update this works again.

    Thank you for fixing this!

    1
  • Alain DW
    Lossless

    Unless I'm missing something, I can no longer make a backup of the playlists in the latest version 4.8.7; app 4.4.1.

    A FAT32 memory stick (fresh formatted) is inserted and recognized by BluOS but in settings>player there is no option for backup. (see screenshot) I seem to recall that the former versions allowed a backup.

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  • Max Dekker

    I also cant find this option anymore.

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  • Alain DW
    Lossless

    Whack-a mole: one down, another up.

    Please guys!

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  • Tony W.
    Product Support Manager

    Funny story...

    Actually - the option WAS there but has been removed. In speaking with our development team, it was recently discovered the feature though listed, had not worked for a considerable amount of time. Since then the code running it had been deprecated. One of our Sr. Archetiects brought it to my attention asking how many support requests we had about playlist backup not working. Reviewing our support history it appeared to be a less than insignificant amount (next to zero). We are investigating why it stopped working and how to restore the feature but to avoid confusion have removed it from the menu. Once we are able to restore the feature, it will be appearing again.

    Thanks for understanding

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  • Max Dekker

    So you made me think I was backing up my lists but it didnt work. Funny story indeed

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  • Tony W.
    Product Support Manager

    Though I understand if you didn't, I am hoping you see the lighter side of this. Thanks for your patience.

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  • Alain DW
    Lossless

    I would prefer to have a way to backup the BluOS-playlists on "external" media, like a NAS.

    At least this would enable us to check if the backup is useable. The argument of "proprietary system" should be subordinate to the safety and comfort of the user. A simple export of the playlists as .m3u files would meet the requirements.

    BTW, Bluesound needs to keep their knowledge base up to date in the event of drastic changes to the system, like the scrapping of some function(s).

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