Audio drops with hdmi arc

Answered

William Hasselo

• June 16, 2024 20:47
• Edited

My LG tv is through HDMI arc connected with my Powernode 2i (4.4.11). The audio drops every couple of minutes for a second or so. Issue does not appear when audio is played through tv speakers. I have this set-up for 4 years, the issue is recent. One change is a different hdmi cable, another is newer Blue OS.
I’ve tried a different HDMI cable, the issues stays.
Any idea what might resolve this? Thanks.

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 18, 2024 12:28

  Does it happen with the old HDMI cable? If it does, please select Settings, Send Support Request in the App but I would consider first shutting everything off (including unplugging from the wall, and replacing the HDMI cable.
• 

  William Hasselo

  • June 18, 2024 12:38

  Thank you for the response Tony.

  I've had a similar issue where after an HBO app update the audio in HBO was gone. An HDMI cable replacement resolved that issue strangely enough.

  Is there a version indicator or something like that for an HDMI cable that would be best?

  Thanks again

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  Tony W.

  Product Support Manager

  • June 18, 2024 12:43

  Well...

  Our good friends down the hall at NAD Electronics always encourage consumers to "Trust the cable with the label" when installing one of their AV Receivers.

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  William Hasselo

  • June 28, 2024 19:55

  Hi Tony, replacing hdmi cables indeed solved the issues. I got certified cables from Qnected.
  I had to replace both cables Tv - tv modem and Tv - Power node. Replacing only the latter was not sufficient.
  Thanks again for the support.

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