Audio drops with hdmi arc

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4 comments

  • Official comment
    Tony W.
    Product Support Manager

    Does it happen with the old HDMI cable? If it does, please select Settings, Send Support Request in the App but I would consider first shutting everything off (including unplugging from the wall, and replacing the HDMI cable.

  • William Hasselo

    Hi Tony, replacing hdmi cables indeed solved the issues. I got certified cables from Qnected.
    I had to replace both cables Tv - tv modem and Tv - Power node. Replacing only the latter was not sufficient.
    Thanks again for the support.

    1
  • William Hasselo

    Thank you for the response Tony.

    I've had a similar issue where after an HBO app update the audio in HBO was gone. An HDMI cable replacement resolved that issue strangely enough.

    Is there a version indicator or something like that for an HDMI cable that would be best?

    Thanks again

    0
  • Tony W.
    Product Support Manager

    Well...

    Our good friends down the hall at NAD Electronics always encourage consumers to "Trust the cable with the label" when installing one of their AV Receivers.

    0

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