Can't get low enough with volume when using Apple Music after BluOS update 4.4.11

Answered
Norbert Rebelski
  • Edited

I am using NAD m10 v2. After 4.4.11 update when I am streaming from Apple music (IOS 17.5.1) to my NAD 10v2 I can't set volume low enough. When I am using Apple music and setting there a volume, even when I set the volume to the lowest possible in Apple Music, my NAD M10 v2 plays way too loud. When I switch to BluOS app I can see, that the volume is set there to about 25%, which is way too loud for me. Obviously I can set this volume in BluOS app to be quieter, but it is not convenient to switch to BluOS app to set the volume I want instead of just using Apple Music. It seems like 1% of volume in Apple Music equals to about 25% of volume in BluOS app. I guess this is some kind of bug because it wasn't like that before this BluOS update. Ideally it would be the best if I set the volume of streamed music in Apple Music to 5% and in BluOS it would also be set to 5%, 10% in Apple Music: 10% in BluOS etc. Can you fix it?

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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Please continue monitoring this issue using this community post.

    https://support1.bluesound.com/hc/en-us/community/posts/23797334820759-Firmware-4-4-11-Dirac-Issue?page=1#community_comment_23810856065431

  • Peter
    • Edited

    I had the same problem with Tidal Connect and my M10v2 after the update. Minimum Volume was extremely loud.
    I went to the audio settings and did a reset. I also moved the volume limiter down and back to -70db.
    Now it seems to work again.

    Edit: It seems to be problem with Dirac. With any Dirac profile the M10v2 plays a lot louder than with Dirac off (may be 10dB).

    What a mess again.
    BluOS runs on expensive devices. Don't you do any compatibility tests with your partners?

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  • Norbert Rebelski
    • Edited

    Thanks for the tip. I also went to audio settings in BluOS app and I clicked reset button there but it didn't help to solve the issue.

    Edit: I can confirm. When I turned off my Dirac profile, then I could go much lower with the volume when controlling it from Apple Music (before the update there was no difference in controlling volume between Dirac profile or not).

    BluOS team, please fix it.

    Thanks Peter.

     

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  • Norbert Rebelski

    When you will be working on a fix please make it so I can lower the volume to the same extent from other applications as I can with BluOS. Even though it was better in this regard before the latest update, still I could lower the volume more in BluOS than I could when using Apple Music.

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