firmware 4.4.11 coax distorted

Answered

Danny Di Donato

• May 28, 2024 18:39

After updating to firmware 4.4.11 the coax input for my nad c658 has jumped drastically in volume and is now distorted :(
Please tell me there's a way to revert the firmware

2

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 28, 2024 19:54

  Hi Danny,
  
  Thank you for your feedback. We have forwarded your feedback to our quality assurance team.
  
  I can also see that you have submitted a support request. A member of our team will reach out to you shortly.
  
  Thanks for #LivingHiFi
• 

  Bob Heuvel

  • May 28, 2024 18:59

  Same here, but I think the problem is Dirac. Again. If I switch it off, the volume returns to normal again without distortion. Why am I not surprised? Oh well. Another update, another load of bugs to add to the large list of bugs still to be squashed.

  2
• 

  Danny Di Donato

  • May 28, 2024 19:35

  OMG it is the DIRAC! Disabled for now, but BluOS need to allow us to use old firmware. This is ridiculous

  2
• 

  Bob Heuvel

  • May 29, 2024 08:37

  @Mark T: So you DO have a quality assurance team? Well, consider me surprised as with each new version of app or firmware something breaks completely, like now with Dirac/NAD AGAIN. It took Dirac from version 3.4 to 3.9.7 to finally correct the volume output bug. And with BluOS 4.4.1 it is back! In full force. On all NADs. It seems impossible to not have been noticed by any QA team. I’ll say it again and again: the software engineers (and QA) team do not qualify to the NAD standards. Bluesound gives NAD a bad name. Hardware is great, software atrocious.

  1
• 

  Ken Neill

  • May 29, 2024 17:36
  • Edited

  Same problem for me. Would a factory reset work, without losing my Dirac settings? All Dirac profiles sound identical and at a much higher volume level than with Dirac off. C658 still shows update avaliable but each time I try to install it reboots and I get the same result. 

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• 

  Mark T.

  Sr. Support Crew Member

  • May 29, 2024 17:44

  Hi Ken,
  
  Please Do Not perform factory reset on your device. We are currently testing the fix firmware for this issue.
  
  Please continue monitoring this issue using this community post.
  
  https://support1.bluesound.com/hc/en-us/community/posts/23797334820759-Firmware-4-4-11-Dirac-Issue?page=1#community_comment_23810856065431

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  Ken Neill

  • May 29, 2024 17:47

  Okay. Thanks for the prompt response. I'll await further details as you suggest.

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