Tidal Disconnect




  • Official comment
    Tony W.
    Product Support Manager

    Hi Steve

    This is not related at all and likely a network issue. Please send us a log file by selecting Settings, Send Support Request in the BluOS App so we may take a closer look. Please be sure to mention the make and model of your home router. If it is provided by your Internet Service Provider, please tell us who they are and your region.

  • stevewmarsh

    Thanks Tony

    I'll likely do a long listening session on the weekend. At that time I'll  send the error report along with my router and extender info.

    Note - This issue is the reason I got the extender. I had low signal at the time and thought that may be the issue but it remaind after extender installation.

  • Tony W.
    Product Support Manager

    PRO TIP: If you have weak wi-fi and purchase an extender... install the extender not directly below the player... because the extender will have weak signal strength though your player now has 4 bars.

    Install the extender about halfway between the router and the player... keep in mind back in the '90s and '00s we used to call these devices 'Bridges'.


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