Programming Logitech Harmony to control Node do not work - support is unresponsive

Answered
John Endicott
After following the steps in the below article, my Bluesound still does not recognize IR commands from my Logitech Harmony. The checkmark appears next to Pause and Play/Pause Toggle, but the player ignores these commands. Has anyone gotten this to work? I have opened support tickets that are marked “solved” even though no reply was given. Help! https://support1.bluesound.com/hc/en-us/articles/206809498-Can-I-use-my-TV-remote-or-any-IR-remote-to-Control-Bluesound-Players
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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi John

    Harmony Remotes are a special case as they are learning remotes. Like Bluesound Players, both are blank... Please see this Help Centre Article; https://support1.bluesound.com/hc/en-us/articles/115005566768

  • Seppi Evans
    Hi-Res
    • Edited

    As a test can you try using a TV IR or similar remote control instead of the Logitech?

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  • Alain DW
    Lossless

    I use a "Superior Simply" remote control.( Amazon)

    As the name divulges it is a cheap and simple "learning" remote.

    My old JVC remote was used to send commands to the Simply and then use these for the IR learning on the Node. Of course, I no longer have any JVC devices as these would also respond to the IR. Moreover it's a 2 channel remote, so I also use it for my amplifier. One remote to rule them all!

    Maybe you have some old remote lying around.

    Works very well indeed.

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  • John Endicott

    Thanks Tony.
    I did add the Node to my Hub as a NAD M12. (Why does the code correspond to a power amp, even though the Node is a streamer/player?)

    I then followed the steps in the Help Center article. When I try to program Play or Pause, pointing the remote at my player has no effect. I have tried different distances, angles, and durations of pressing. Sometimes the Node panel lights up when the remote is directly above it, but still no check mark appears. What am I missing?
    Seppi and Alain, I appreciate the suggestion to try another remote. Unfortunately my other IR remotes are in storage - the whole point of getting the Harmony was one remote to rule them all, rather than a dozen different ones cluttering my living room. :)
    J

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  • Seppi Evans
    Hi-Res
    • Edited

    You have to program the Harmony to send some codes prior to getting your Bluesound device to learn those codes.

    As support have said it’s a learning remote, Bluesound hardware does not sending any codes out for it to learn.

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