Programming Logitech Harmony to control Node do not work - support is unresponsive

Answered

John Endicott

• March 12, 2024 22:42

After following the steps in the below article, my Bluesound still does not recognize IR commands from my Logitech Harmony. The checkmark appears next to Pause and Play/Pause Toggle, but the player ignores these commands. Has anyone gotten this to work? I have opened support tickets that are marked “solved” even though no reply was given. Help! https://support1.bluesound.com/hc/en-us/articles/206809498-Can-I-use-my-TV-remote-or-any-IR-remote-to-Control-Bluesound-Players

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 13, 2024 12:38

  Hi John

  Harmony Remotes are a special case as they are learning remotes. Like Bluesound Players, both are blank... Please see this Help Centre Article; https://support1.bluesound.com/hc/en-us/articles/115005566768
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  Alain DW

  Lossless

  • March 13, 2024 16:13

  I use a "Superior Simply" remote control.( Amazon)

  As the name divulges it is a cheap and simple "learning" remote.

  My old JVC remote was used to send commands to the Simply and then use these for the IR learning on the Node. Of course, I no longer have any JVC devices as these would also respond to the IR. Moreover it's a 2 channel remote, so I also use it for my amplifier. One remote to rule them all!

  Maybe you have some old remote lying around.

  Works very well indeed.

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  John Endicott

  • March 13, 2024 18:11

  Thanks Tony.
  I did add the Node to my Hub as a NAD M12. (Why does the code correspond to a power amp, even though the Node is a streamer/player?)

  I then followed the steps in the Help Center article. When I try to program Play or Pause, pointing the remote at my player has no effect. I have tried different distances, angles, and durations of pressing. Sometimes the Node panel lights up when the remote is directly above it, but still no check mark appears. What am I missing?
  Seppi and Alain, I appreciate the suggestion to try another remote. Unfortunately my other IR remotes are in storage - the whole point of getting the Harmony was one remote to rule them all, rather than a dozen different ones cluttering my living room. :)
  J

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