My Bluesound Node 21 cannot see my NAS drive

Answered
Mike Berdos

I've had my Node 2I for seven years.   It's been reading my WD MYCLOUD NAS drive as a share. 

My WD NAS died so I replaced it with another one (same model). 

My Node does not see the share anymore.    I thought if I could do a factory reset it would ask me to find the drive like it did when it was new. 

But I can't find instructions for a factory reset that work.   Where are they? 

Also, I try to type in the SHARE address in my BluOS and it DOES NOT WORK.  It keeps giving me some goofy message about 'must be in some ridiculous format'.   

So If I have to replace a NAS I can't get my Node 2i to work anymore? 

Please help, I've been messing around with this a LONG TIME. 

PS:  This is NOT some obscure problem.   System worked fine until I had to replace the NAS.  This is not some weird firmware problem or anything like that.   IT SHOULD BE SIMPLE AS ANYTHING TO ATTACH A NETWORK SHARE TO A STREAMER.   

 

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Comments

2 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    As Alain says a factory reset won’t fix anything. But Something would be different with the replacement:

    Its network name
    IP address (check the old one did not have a reservation in the Routers DHCP scope)
    Shared path / directory structure
    Login credentials
    SMB settings

    If you are struggling in the BluOS App please select Settings, Send Support Request so the Bluesound Support Crew can review the log file and take a closer look.

  • Alain DW
    Lossless

    I don't think a factory reset will be needed or solve the problem. Can you access the NAS with another device like phone, pc, laptop,...?

    But if you feel so inclined:

    https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player

     

     

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