Connecting Problems

Answered

Jürgen Michl

• January 29, 2024 19:43

I have a Blusound soundbar, a Sub and 2 Flex. I turned it into a home cinema group. All devices are connected to my router via LAN cable. Nevertheless, the Flex and Sub very often fall out during the playback of movies and music. But I can't find any patterns. How can that be and what can I do about it? It annoys me a lot because the whole system has cost a lot of money and I don't want to worry about such a problem.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 31, 2024 18:28

  HI Jurgen

  Please select Send Support Request from the Settings menu of the BluOS App so our Support Crew may take a closer look. Please also include the make and model of your TV along with television content source (Disney+ through Apple TV or Netflix on TV Built in App...)
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  Jürgen Michl

  • February 03, 2024 20:14

  For me the problem is not solved but what I find very funny is that the problem comes after 37 minutes… and no i have note activated any timer

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  Jürgen Michl

  • February 25, 2024 16:05

  Hello. My problem is still not solved but the guys from support are trying their best. But did you really delete the comment from the other guy?

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  Tony W.

  Product Support Manager

  • February 28, 2024 19:46
  • Edited

  Hi Jurgen

  yes a post has been pruned from this privately owned site as it was deemed not merely unhelpful but was not based in fact and deemed derogatory, not to the organisation or product but to our staff or consumers directly. We love the Good, We respect and will listen to the Bad, no one needs The Ugly...  See here our guidelines; Bluesound Community Terms

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