Pulse M keeps disconnecting from Bluesound app

Answered

David Peach

• January 20, 2024 08:08

The Pulse M will stay connected to steam music but keeps dropping from android and iOS app. I do a factory reset and it reappears for a while then disappears and Wil not reappear. I have tried 2.4 and 5ghz and the problem is the same. Speed from internet is not a problem. I have not tried an ethernet connection

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• Official comment

  

  Seppi Evans

  Hi-Res

  • January 20, 2024 10:37

  Try powering off your Router for five mins, and then when the Router is fully up and running reboot the Pulse M and see if that helps. Factory resetting just presents the M as a new player to your Router and should not be required.

  If this does not help then log a support ticket using the BluOS App as this will send the logs to Bluesound for investigation.

  I run a combined SSID for 2.4/5 and don’t have any issues.
• 

  David Peach

  • January 21, 2024 11:17

  I have tried that and stayed connected for 12 hours. Then became unresponsive to app and then disconnected from WiFi altogether.I am now trying wired connection.
  How do I submit ticket?

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• 

  Seppi Evans

  Hi-Res

  • January 21, 2024 11:54

  Settings, Send Support Request.

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