Connection errors

Answered

Rob A Roy

• January 01, 2024 17:33

I have 2 x Bluesound Pulse Sub, 1 Bluesound Vault. I have been trying to get my subs to connect with my receiver. I get the internal server error even after following the directions in the quick set up and from here. Does something already require service also any other suggestions so that I can control my Pulse Subs through the receiver?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 04, 2024 14:48

  HI Rob

  The PULSE SUB and RT100 have been discontinued some time ago; https://support1.bluesound.com/hc/en-us/articles/115000168948

  If they were purchased recently, are you sure you do not have a PULSE SUB+; https://support1.bluesound.com/hc/en-us/articles/360056643913
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  Seppi Evans

  Hi-Res

  • January 01, 2024 20:18

  You don’t say how old / version the Pulse Subs are.

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  Rob A Roy

  • January 01, 2024 21:00

  Seppi, the subs are brand new just delivered last week so they are the latest version. They connected wireless however once I started to add the blusound rt100 on the sub and receiver that is where/when I have problems.

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  Seppi Evans

  Hi-Res

  • January 02, 2024 08:36

  Best to either speak to your dealer or log a support ticket with Bluesound.

  There were changes years ago regarding the Sub / RT100 but cannot recall the details.

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