Qobuz not playing some albums

Richard Clayton
Since yesterday (after the last update to 4.2.6 perhaps?), Qobuz will not play a number of albums. The album cover art appears with the message "CONTENT COULDN'T BE LOADED RETRY". Amazon Music works fine, the native Qobuz app works fine. I have rebooted my Node2i. No effect. Any ideas?
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Comments

12 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Richard

    Likely an authentication issue.

    • On the Music Tab select Music Services - Manage
    • Select Qobuz and logout
    • On the Home Tab, select Settings, Diagnostics, Reboot
    • Once the Player is back up and running with a Blue LED, Return to the Music Tab and log back into Qobuz

    If problems persist or return, select Settings, Send Support Request from the Home Page so our Support Crew may take a closer look

  • Rays Jazz
    • Edited

    Funnily, I can't get Amazon search to work, most of the time,it does not respond, so I can't select any music. This started after upgrading to 4.2.6.
    Which albums on Qobuz? Im not subscribing but I can play 30 seconds of each track.

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  • Richard Clayton

    Weirdly, they all seem to be classical. Try "The new Four Seasons" by Max Richter and The Chopin Project" by Olafur Arnalds. There are many more.

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  • Rays Jazz
    • Edited

    Max Richter Four Seasons and the Olafur Arnalds plays on mine.

    I'm in the UK, I wonder if there are area restrictions, although, I don't remember that issue before, on Qobuz.

    1
  • Brian
    Lossless

    Richter plays in Canada. 

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  • Richard Clayton

    I'm in the UK so area restriction not the issue. I have the same problem on my phone and tablet. Both are Android.

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  • Brian
    Lossless

    Does the issue appear in the Qobuz app as well?

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  • Rays Jazz

    Strange. You could try deleting the BluOs App and reinstalling it.

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  • Rays Jazz

    Someone else has the same issue: https://support1.bluesound.com/hc/en-us/community/posts/19850301527703-Qobuz-Go-to-Album-Content-couldn-t-be-loaded-Android-App

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  • Richard Clayton

    Tony, tried what you suggested. It didn't work. I will submit a support request. Richard

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  • Richard Clayton

    Tony, latest update has solved issue. Thanks to you and the team. And by the way, Bluos 4.xx is a great step forward from 3 and toothing issues are to be expected. Thank you

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  • Tony W.
    Product Support Manager

    Aw shucks

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