Amazon Music
Answered
Just done the upgrade yesterday, but Amazon search does not work. I put in the artist name, press enter then press on Amazon music but nothing happens. If I press My music, it works, says no results found in there. I tried Tidal, Deezer and Qobuz search and all those work, as normal, but I no longer subscribe to them. Is this a bug?
I'm getting really fed up with this, putting it politely.
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Official comment
Power off your BluOS devices and your Router, wait five mins then power on ONLY your Router. When the Router has been on for Five mins then try your BluOS devices again.
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This is still not working, this is the third day now.
It worked at first but then I went into a different service, then back into Amazon.
Nothing works if I search, therefore I can't select any music.
Any suggestions to fix this?
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Everything else works, it is just the Amazon search function, I don't see what the router has to do with it. I will try it later.
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Tried the router and Bluesound Node switch off. Did not make any difference.
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You will probably have to wait for Bluesound to respond to your ticket (you did submit one?)
Personally I would delete the BluOS App, reboot the device and load it up again.
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Thanks, I deleted the App and then added it again. It did work a few times but is now not responding again. I will have to open a ticket.
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Powering off the iPad, worked for one album, then back to no response.
Strange as My Music, which is just below Amazon Music, works everytime.
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If you don’t have many networks saved on your iPad then try resetting just the network settings in iOS. This clears the networks but leaves absolutely everything else intact.
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I don't really understand, I only have one network. Apparently that will delete all my sign ons and passwords?
This problem started straight after the upgrade to 4.
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Will only delete Wi-Fi passwords (SSID’s)
The Wi-Fi setting in iOS are notorious for getting corrupted after an iOS update and there have been many recently.
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Ok, thanks, I will try that.
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You are the only one on here posting about this specific issue, so just coming up with ideas that may help. If you use a custom DNS on your router it’s worth trying another.
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The problem is worse now, music played for about 20 seconds and the player has gone.
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If you made DNS changes reverse them and boot the iPad.
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I did not make any changes.
I just reset the network.
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Honestly, it’s smell’s like a Router / IP issue on your network but without being there it’s hard to diagnose. Best to wait for Bluesound to get back to you otherwise we could be here forever trying things.
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Why does every other service work apart from Amazon search? Amazon My Music works everytime. So fed up with this.
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There are been issue in the past with Amazon accounts and after contacting Amazon the account suddenly starts to work but that was for different issues.
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This network reset has mucked things up. How do I get my player back now?
The account works, it is just the search on .Bluos that often does not work.
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This implies that there is a local networking issue, reconnecting your iPad to the Routers SSID should give you access to your Bluesound players. Do you have another device you can use to control such as a iPhone / Mac / PC etc to use.
As I mentioned you need Bluesound to get back to you to investigate what’s going on.
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That could be weeks and still more weeks to sort out.
Funny both problems have been after BluOs upgrades, one last year and now recently.
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I'm having the same or similar issue.
If I click on Amazon music within the android app on my phone it will load but I cannot search for music. It keeps saying "item not found" regardless of what artist I try to search for.
If I click on one of the suggested albums, Playlist, radio stations, etc then the music plays.
I tried to unlink my Amazon account and relink but that did not help so I'm not sure what the issue is
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Yes it is a weird issue. Others are having problems on other services, missing albums etc.
I don't do playlists. Hardly anything in My Music. I can play new or recommended but most is not to my taste. Very frustrating.
Another similar issue with Amazon: https://support1.bluesound.com/hc/en-us/community/posts/19915719096215-Amazon-HD-missing-content-on-Win-Android
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I got a reply from Support, they said the issue has been fixed in 4.2.1.
Strange as it only started when I upgraded to 4.
I'm on 4.2.6 now.
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I'm on 4.2.6 as well and still get the "item not found" when trying to search any artist
So not sure if this is a different issue or it's still broken
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I don't know, until support come back. I did wonder what the fix was and if my issue was it.
Clearly there are still issues with Amazon.
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Support don't know what the problem is. They suggested I try an iPhone, which l don't have.
They did not answer about the 4.2.1 Amazon fix.
The search worked once tonight but after the first piece of music, it does not work anymore.
I may have found a fix, I managed to go back to 3 interface, so far that works.
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My problem with Amazon search, seems to have been fixed, by using the 3 interface. Not had one problem now in 2 evenings.
On 4 had problems all the time.
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