Solid Red Light
Answered
While updating to the latest firmware updates, both my Power Node & Node now have a solid red light, and do not respond to any attempt to (a) complete a factory reset or (b) connect to the web via ethernet. There are no other solutions ID'd on these forums, so I woudl appreciate any help in getting this issue resolved. I am unable to use any Bluesound devices (and therefore unable to stream music to my home speakers) until this is resolved.
HELP!!!
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Official comment
A factory reset will not solve your player not connecting to the upgrade server - it will in fact erase your wi-fi credentials exasperating the problem. Please connect your player to the network temporarily via Ethernet and troubleshoot why your player is not connecting to the upgrade server.
If problems persist please e-mail support@bluesound.com
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The players may require a factory reset, then connect to ethernet to complete the update.
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Factory reset was the first thing I tried ... but no luck. The light is solid red as soon as it's plugged in and stays that way even after pressing the play/pause button for 30+ seconds.
Open to any other suggestions - pretty disappointed in this situation w/ no support or response from Bluesound to what is obviously a fairly widespread problem.
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You need to report it to BluOs support, as others have said, they maybe be able to sort it out, good luck. This is just a forum.
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Thanks all for the input - will reach out to customer support!
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I have the same issue - came home from work today and the Node 2 could not be found on any application and I noticed the SOLID RED LED on it. I now have experimented a little and come to the following conclusions:
Firmware on Node 2 4.2.10
1. Solid Red LED when plugged into Ethernet - Reset to Factory does not work
2. When unplugging Ethernet device and switch to WiFi the Node works!
3. As soon as I plug the (working) Ethernet back in the led turns RED again
Is my assumption correct that the 4.2.10 Firmware MUST BE INSTALLED VIA Ethernet and that while using the device via WiFi it will not attempt to finish the failed firmware installation?
If not is the Ethernet port disabled or broken on my device?
Can I force a reinstall of the latest firmware or go back to the last working Firmware in any way?
/Andreas
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Hi Andreas - if your NODE is solid RED, please contact support as suggested in the official comment
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It's actually only Solid Red when connected to Ethernet - with WiFi only it works and are blue!
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