Incongruence Tidal and BluOs albums

Answered

Ricardo Piergallini

• November 23, 2023 13:57

Dear
Last week I reported case 388843.
I have Tidal service and I use a Bluesound Node X.
For months I listened to the albums The Dark Side of The Moon and Animals on BluOS, but about 10 days ago these albums couldn't be seen on BluOS, I couldn't find them, while these albums are still on Tidal.
Add photo of BluOs and Tidal so you can see that these discs are not on BluOs.
Tidal display:

BluOS display

The Dark Side of The Moon and Animals are missing.

Should I complain to you or Tidal?
I will appreciate your help

 

-1

• Official comment

  

  Tony W.

  Product Support Manager

  • November 23, 2023 16:46
  • Edited

  TIDAL - it is what their API returns..
• 

  KriHad

  Lossless

  • November 23, 2023 16:21
  • Edited

  They do show here

  0
• 

  Ricardo Piergallini

  • November 23, 2023 17:26

  Hy, Tony,

  OK, then I understand that I have to complain to Tidal.
  Thank you very much for your reply

  Ricardo

  0
• 

  Damian Kocuba

  • December 07, 2023 11:26

  Hi Ricardo,

  I have the same problem. Check if the "Include explicit content" option is selected in the streaming service settings (Tidal section).

  In my case I cannot select this option because it returns to "No explicit content" itself.

  This is why I can't still see a lot of the songs. I don't know when it will be fixed.

  0
• 

  Curt A

  • December 07, 2023 12:41

  The workaround:

  https://support1.bluesound.com/hc/en-us/community/posts/18941075803671-Module-won-t-allow-me-to-change-Tidal-setting-to-allow-explicit-content

  As of now my allow explicit is still selected in Tidal since I did this fix.

  2
• 

  Damian Kocuba

  • December 07, 2023 16:29

  Thanks man, it works !

  2

Please sign in to leave a comment.