Node N130 Coax connection dropouts

Answered

Tomas Nyberg

• November 11, 2023 11:14

Hi

I have a N130 Node. Connecting the Node to my Simaudio (MOON Neo 340i) amp creates an average dropout with streaming music every 4th minute. The dropout is approximately 1 second, which is very annoying. I have tried two high-quality coax cables. Suppose I change to optical cable. No problem. I used earlier Sonos Connect 1gen, so it's no problem.

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 13, 2023 16:28

  Hi Tomas

  Audio dropouts are almost always networking-related - check your wireless signal strength in the BluOS App under Settings, Diagnostics.

  If however, you have good signal strength, we will need to review your log file to troubleshoot further. Please select Settings, Send Support Request and our Support Crew will reach out via e-mail once they see what is happening.
• 

  Tomas Nyberg

  • November 14, 2023 15:54

  Hi Tony

  This was done last week.

  The Node is connected through a high-speed fiber cable, 500Mbps. It is hard to believe that the connection is the root cause.

  I will wait for the support agent to respond.

  //Tomas

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  Bru_T

  • December 21, 2023 14:59

  For what it's worth:   

  I've been having a similar problem with a different SMSL DAC - the SU1.  It only happens when I connect the DAC to the Node (also an N130) by Coax - when  I switch to Optical the dropouts stop.  However, when I connect the Node to my integrated amp by Coax and use the internal DAC in the amp the dropouts also stop.

  I suspect the issue is with SMSL DACs' Coax interface and not the Node, BWDIK.

  BT

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