Solid red

Answered

Johan van Iersel

• November 08, 2023 14:24

The upgrade 4.0.2 ended on solid red light on my vault2i. I was told to wait for the upgrade 4.0.5, but that has the exact same result. After three weeks without music I am getting a bit desperate, also because emails to the support crew remain unanswered. Anyone else having the same problems? Anyone has a solution?

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 09, 2023 16:08

  Hi Johan

  I see you are already speaking with our Support Crew. You are in great hands with Prince.
• 

  Design my own LIFE

  • November 09, 2023 16:32

  Dear Johan

  Same to me on my Vault 2i.

  They need to change their brand name from BLUESOUND to RED-no-SOUND.

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  Tony W.

  Product Support Manager

  • November 09, 2023 16:33

  DmoL - I see you are in great hands with Chris.

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  Johan van Iersel

  • November 13, 2023 08:08
  • Edited

  Dear Tony,
  Although for a week I didn’t get a reply from the support crew, I really feel like Prince is doing the best he can. But that doesn’t mean my problems are solved and I don’t know if, when or how they will be solved. @dmol, it is good to know I am not the only one. Good luck!

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