While I appreciate all the effort the BlueSound Team put into 4.0, and am interested in the new look and new features (Server Mode) the simple matter is that since I upgraded my Node no longer functions the way it did before.
I took it out of the box on Christmas Day ‘21, connected it to my system and the network and within moments it worked. A few days later, I started ripping my more than 3,500 CDs as I could now access them using the BluOS app on a 2TB drive connected into the back of my Node 2i.
Since that day I have taken it for granted. It always worked. As I added new ripped albums and more than a few downloaded Hi-Res FLAC downloads, the Node 2i reindexed and there they were for me to enjoy.
On Tuesday, while listening to a boxed set of classical music ripped on the HDD, I got the prompt to upgrade to 4.0. I did so without any thought because previous updates went in quickly and perfectly.
Yes, I was one of many that didn’t pick up on the new way the BluOS app would handle a connected USB or HDD. Mea Culpa. That said, I think a better presentation of this new approach would have avoided much of the “I can’t see my HDD files” panic.
Turns out, my Node 2i can see my HDD. It just can’t index it. Something the previous version did probably close to a hundred times over that last few years as I added more ripped files to the HDD.
Despite the best efforts of the member of the support team who has patiently dealt with my many questions, this key function Does Not Work.
My CDs are in storage some distance away. So, rather than me having to go get them, is it not possible for BlueSound to provide a file so that I can go back to the previous version before 4.0
I have every confidence that they will fix this and all the other issues. But in the meantime I would like to be able to use my Node 2i the way I did before.
BlueSound should provide links for the last BluOS 3.00 versions of the Controller firmware and the Desktop, Tablet, and Mobile apps.
[Oct 24, 2023 Update]
I just received the following message in response to my HDD issue from the BlueSound Technical Support Analyst who has been patiently helping me:
”After speaking with our engineering team regarding your specific issue they have been able to replicate it here in our labs. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update.
Unfortunately, we here in technical support are not provided a timeline on future development and releases so I can not say for certain when this update will become available. However, rest assured that our engineering team will be doing everything they can to resolve this issue as soon as possible.
Our engineering team may reach out to you directly if they require any further specifics about this issue you are experiencing.”
I have been involved many times with a major upgrade of a platform and the immediate aftermath. Not only from the perspective of a client, but also a representative of the company providing the service, and later on as a VP with a global consulting firm that carried out international transformations. Being the face of the Brand in this situation is not easy.
IMHO, the BlueSound team are doing an excellent job working through these issues, and keeping those who submit trouble tickets well informed.
I’ve lived in the local community where BlueSound is based as part of Lenbrook since the company was first created. They are relatively small team who are quite active in our community. So, I am confident that they will get this done. It may not be as quick as we would like, but they are doing this themselves and not farming the work out offshore.
I also appreciate the tone of this forum. While many of us are frustrated, the people here communicate directly but in a civilized manner. This is a refreshing change to the flame wars driven by keyboard warriors that is the norm pretty much everywhere else.
And that is greatly appreciated by this NAD, PSB, and BlueSound systems owner.
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