Bluesound 4.0 seems to be broken
Answered
Just returned from a short trip and did the updates. All kinds of problems - sound just stops, though the controller display (in both Windows and iOS) seems to show it still playing. Grouping appears not to be stable. "Contend not found" messages when playing from my (up to now) reliable Vault 2i. Please tell me that someone is working on these problems, or give me suggestions on what to do. I have rebooted all devices, including my modem, wifi, and all Bluesound devices.
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I reindexed and managed to get most of the vault back (after returning to 3..0) managed to get everything back except the index. Index is now blank but I can play music again
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Having the same issue with my Vault 2. Music stops playing after a few minutes. Also haven't been able to reindex or backup the player. Is there an option to revert to the previous version?
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Ditto what many others have said. I have a Vault 2 and a Node 2i. Vault 2 and music library are unresponsive. It requires a hard-wire connection and I have tried 2 different routers. I've tried accessing the library via Windows, I have it for a few minutes. If I try to copy/backup my library via windows, it stops working after a few minutes (or mb?). I've tried to do the firmware install from USB, but doesn't seem to help. I've tried to do a factory reset, but that won't work either. Now after reading other posts, maybe I don't want to do this - I don't want to lose my library.
-ps Tried disabling the Bluetooth and other features I'm not using. Still not working.
It appears to work as a streamer (which is not why I have it), but the on-disk library is inaccessible. Also tried reindexing after reboot and it hangs about 1/20th through my library.0 -
I disabled Bluetooth, in the settings- player section.. that seems to have stopped the drop outs for the time being. Likely not a fix but allows me to play music without sound dropping out.
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I think, and I'm not near the Vault at the moment, that you can plug an external hard rive into the back and play from that.
When I get back I'll try an old back up drive and see if it is possible to play from that.
It does rather make having a Vault a joke, but if it can work till the big gets fixed then good.
So I pulled out an old hard drive and just before I plugged it in I noticed the solid green light was on.
This morning I had tried re-indexing library again and it seemed to start but 90 minutes later was just sitting there so I turned it off and it still reckoned 0 songs.
I turned the controller on (on a Windows laptop) and immediately I had a Library... AND 28 thousand something songs.
I turned the hifi on and played an album... so far I am just over an hour in and absolutely no problems.
I have no idea what did it, but I did try turning Bluetooth off as suggested and it already was, so I turned it on and off...
Right now I am happy, but will it last???0 -
Same types of issues here with my Vault2i after the update. I think it's safe to say at this point that "reboot your router" is not a valid troubleshooting step.
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At this point, I have been playing music for around 4 1/2 hours without any drop outs, pauses or other errors.
I have also only been using one of the devices with the controller on them.
In all I have 2 windows laptops with the controller and an android phone.
I prefer the laptops as they present a much better visual and I have one which has the job of being a remote control for the player sitting on a small table in front of the hifi.
I am about to try using THAT laptop to control the music.
And the result is that that second laptop is also working.
During this process despite what the messages have been, the entire library has been re-indexed. I can be sure of that because I had changes meta-data on a few albums and they have jumped to the top of the recently added section.
I wish I could be more precise about what fixed it, but when I found it working I was actually about to try something else and it just seemed to have fixed itself.
BUT, the solid green light was on and that MIGHT be a clue.
Good luck everyone and I am still waiting for the Bluesound Crew to let me know what it actually was that was wrong.0 -
Think I've fixed mine, I downloaded the firmware from BS, copied it to usb stick and installed it again. When it finished I powered down. On reboot I done a factory reset,since then it's played as it should from internal hdd, but still falls over streaming to my node. But at least I can now play my music. I shell do the same with the node when I get time..
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For what it's worth, add me to the list. I have a Vault 2i and am having similar problems, but can add three additional symptoms:
1) Backup stalls. I initiate the backup. At first, the disk access lights on my backup drive flicker (as it should), but then it stops as if there is no disk activity. I left it up all night, but the status on the Bluesound UI never changes and never indicates backup complete, even though I don't have that much new content to backup.
2) Accessing internal storage from a Windows computer is extremely slow, if it works at all.
3) Ripping seems to be slightly affected - the ripping goes fine, but sometimes the last couple of tracks stay in the "encoding" status for a very long time. Sometimes it finishes if I insert another CD to be ripped.
I have rebooted everything - routers, players, etc, and waited over 5 minutes as recommended above, but no changes in the problem...
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lost all album artwork...started rebuild index,and it stalled at 22,00 tracks...has been that way for over an hour....if I go through whole process of router and vault reboot,then begin rebuild process again, the indexing will eventually freeze again as before...need solutions to this
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Hi Karl
Likely a corrupt file in your database. Please select Settings, Send Support Request so our Support Crew can take a closer look. Please be advised we are seeing a high volume of calls currently so may take a day or 2.
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Tony: I have had similar problems reindexing. Since the Upgrade. NEVER had issues reindexing prior to the upgrade. Seems most likely that the issue is related to the upgrade, not a corrupt file.
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HI Peter - we cannot confirm that without the log. If it is the new update, then the log file will help our Product Development team answer the question of why for everyone.
Please also send us a log.
Thanks
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There is a controller update available now labelled 4.0.1.
Anyone tried it yet?0 -
through a lot of researching through discussion groups,I was finally able to do a total reindex of my music and regain all of my artwork...I simply shut off the Bluetooth in the BluOs app and the reindex process went smoothly...don't know whether bluetooth was enabled when I downloaded the 4.0 update,but quite possibly was as I never encountered such problems before
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just downloaded latest update today...and everything still running smoothly...so far
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Karl
I've been waiting to see the results of the new update from someone using it.
No comments on it from the Bluesound people, just a sudden appearance!
The bluetooth thing seemed to work for me, too, and likewise I do not know if it was on or off previously.0 -
Dave...good to hear,it was driving me nuts
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Dave, the update for the Windows controller fixes the "time remaining display," and that works fine. Not sure if the update includes anything else, but it works fine for me.
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Richard, thanks for that.
I'll install it later this morning when the heat gets up and i close the house down. IT's due to be another 35C day here... if you're American, that's around 95F.0 -
Also an issue for me. After BluOS upgrade, my vault 2i stops playing tracks after about 15 minutes. Then cannot find the player either by app or by looking for it on my Network. I have been emailing dialogueing with Support for over a week. They cannot solve the problems, asked me to Reset vault, I did, still not working.....
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Hi together
I have exactly the same problem as has been described by Richard Carlson and others at the beginning of this post.
After updating all my devices to 4.02 (I use Windows, Android and iPad) the problem started. When I used vault2i for streaming after a while it stopped working and dropped out of the group (see pictures down, unfortunately in German). The indicator which turns while playing continued, however there was no sound coming out of the loudspeakers. Once an error message popped up indicating that the amount of transmitted data was not enough, however this is for sure not the reason since the identical system worked for more than a year without any problems.
I reset everything including all the switches, router etc several times without having any influence on this issue. Always after the reset/reboot all worked fine for a certain time and then the whole story started again.......
Streaming from Qobuz works fine.
It would be nice to get support to resolve this issue.
Cheers, Felix
I even installed older versions from bluos (Windows versions), however it had no effect of this issue with the vault2i.
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Sorry all - I missed updating this thread over the past few days. Yes We can confirm a low-level kernel error is causing cases where the VAULT may stop responding after 15-20 minutes of serving music or ripping. We are working to address this and push an update as soon as we possibly can.
Please follow this thread regarding the issue; https://support1.bluesound.com/hc/en-us/community/posts/18490369188247/comments/18605640884759#community_comment_18605640884759
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I just want to specify that, having just been offered a 3rd iteration of the Mac-BluOS 4.0 series (Mac BluOS 4.0.2), I can now finally access my computer library in the "Folder" option. But I still cannot get BluOS to index an external USB drive (WD powered). When I connect the drive to Node2, the white light is on for two seconds then stops. The app prompts a "USB inserted" but of course, I can't see any content in it. I connected the drive on my computer to see if it could have been altered in the process, it's fine. Accessing music file on that USB drive was fine with BluOS 3.0. Note that the drive contains other folders that are not music, but that did not bothered 3.0. I'm waiting to hear more about the updates before I reformat that drive in an attempt to use it with only a music folder, which I suspect would be a waste of time.
I see that the updates are causing all kinds of other issues and that Bluesound seems pretty busy. I think the wisdom here is to release beta versions or possibility to revert, a no brainer if you ask me.
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Bluesound 4.0 seems to cut in and out. Not showing HDMI connection on my Bluesound soundbar.
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I meant HDMI/ARC. This shows up on the MacBook Air where I have BluOS Controller 3.18.4 but not on the MacBook Pro where I installed BluOS Controller 4.0. Please advise as to what you intend to do to resolve this.
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Hi Pike
We are having a hard time replicating this. Can you please send us a log file by having the SOUNDBAR selected as you player then in the App for macOS select Help, Send Support Request?
Our Support Crew will review the log then get back to you via email to help better understand what is happening in your setup.
Thanks
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Soundbar used to be brilliant before latest update and i am having same problems of sound dropping. Talking to BS and its all about my router and not their software - advised to change DNS settings on router which i am not confident about doing. What am I now meant to do with a £800 brick that does not work and is unreliable. Please get this sorted it is so disappointing
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Now finally after a month my issue seems to be fixed with BluOs 4.2.2. I hope you will learn something from this debacle, that leaves your customers helpless with their expensive equipment. An apology for messing up would be appropriate.
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I did a factory reset on my NAD T758 v3i and now at least the v3 app is working again. It seems the 4.0 app messes up network communication
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