BluOS 4.0 breaks LCD Temporary Display feature on M33
Answered
On the M33, there's a great feature called "LCD Temporary Display" which is supposed to turn the LCD screen off 60 seconds after any changes. It worked well (albeit it would turn off far faster than 60 seconds) in previous versions, but in 4.0.2, the LCD never turns off. Would be great to know if others are having the same issue.
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Official comment
Hi Farzaan
Sorry for the inconvenience. Our Quality Assurance Team is aware of the issue and is working with our Product Development Team to resolve it as soon as possible...
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Same on my NAD M10!
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Admittedly it is 3 or 4 models Stefan - we are on it.
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Andy, may I suggest we keep the tone focused on a productive conversation. While I appreciate that bugs can be annoying, we’re talking about an LCD display that doesn’t turn off here; it’s not something that significantly impacts the operation of the unit.
I always assume that people put a lot of effort into things and have good intentions. I’m sure the team at NAD/Bluesound worked hard on this release, and I’m sure they’re just as annoyed at this bug as we are. Let’s give them the benefit of the doubt that this release will make music listening even more enjoyable in the future.
Tony, if the team is going to rework this feature, please ask them to match the wording in the app that says it will turn off after 60 seconds. If I recall, it would turn off much quicker than that (maybe a few seconds at most on my M33).
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I think we humans are often very deficit-orientated.
With the comment above (display doesn't switch off on my M10) I just wanted to inform Bluesband about this incident.
For me that's not a big deal. Overall, I think version 4.0 is a great update and a significant step forward.
And when the display switches off normally again it get's even better. Stay positive people.
All the best to Bluesband. I'm very satisfied with your products.
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Good day,
I confirm that my M10 V2 now has the same problem (FW ver. 4.0.2). With the previous FW version, the display has already turned off after a few seconds, although the description of this function says 60 seconds. This function (LCD Temporary Display) is a great thing and actually a kind of gift. It does not affect the main function of the player, but I miss it. I keep my fingers crossed for the Product Development Team and the Quality Assurance Team. Many greetings [translated from German with the help of www.deepl.com]2 -
Thanks for the show of support all...
Our team is identifying the source of this issue. Until we can publish a proper solution in a BluOS update, please try the temporary fix of selecting an analogue source such as Line In at the end of your listening session. This should let the NAD M10, M10v2, C700 and/or M33 enter stand-by and defeat the screen.
Again this is a temporary inconvenience. Thanks for your patience.
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I have a M10 v2, the Amplifier Standby after no signal is working fine in HDMI, it shuts down the LCD too. I only have the LCD off issue during normal listening or a TV show.
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That is helpful - thank you
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I am having the same issue of LCD Temporary Display not working on the C700 after the update. Also the dimming feature of the player is not working as well. It remains at the default brightness and the % slider does nothing. The display is constantly on even when not using the device. It is annoying because I like to play music at night and don’t want the light from the bright LCD.
May I suggest before releasing an update your team Quality Assures such updates for a couple of weeks before making it available to customers? All you would have to do is have a few team members use the various devices at home, testing all the functions, and logging all the bugs yourself rather than relying on customers to QA and unfortunately encounter problems with the units they have payed thousands of dollars for. It’s poor customer experience and a bad look for Bluesound / NAD / Lenbrook.
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Yeah, also alot of these little but annoying bugs could have been smashed by only letting users play with the beta releases too... I just don't understand why Bluesound won't release beta's to those willing to help. It will make their releases much smoother.
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Hi Tony, FYI that selecting an analogue source on my M33 doesn't appear to make a difference.
The unit still remains with the LCD on. I noticed that the M33 also refuses to go into standby. The only way to get the LCD off is to use the touch button on top to power the M33 down.
There's another setting which I've never quite understood that says "BluOS/LAN on Standby". I currently have this enabled. Could it be the reason the M33 doesn't go into standby mode anymore?
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Hi Farzaan - you want that on so the M33 will appear in the BluOS App when in Stand By and can be woken using the App. Disabling it includes the network adapters when the Player goes into stand-by.
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@Bodi
I hear ya... I think my colleague for the past 8 years (and good friend) Andrew said it best here; https://support1.bluesound.com/hc/en-us/community/posts/18325307448343-BluOS-4-0-Failure-to-Launch-?page=3#community_comment_18399415405335
we did 2 betas, over 2 months worldwide to work through issues. And with 80 devices and a large significant amount of change it is hard to find everything. We are internally not satisfied and will work to improve, but as this is the largest release we have ever done we are proud of what we have accomplished as a team.
Thanks for your patience and understanding.
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Hi, is there a timeframe for the update to fix this screen issue?
I ask as I have my C700 under my TV and with screen is now always live and with the meters running it seems to dim and go bright again a few times a minute as well as the meters running.
This is offputting when watching TV as your eye is drawn away from the screen due to human nature meaning we are always scanning things in our peripheral vision to keep us safe from T-rex etc.
Sure i can put something in front of the screen to hide it, but when using the player for other sources I want to see it.
Perhaps there is a fix to use something for this source other than meters that move and go dim/bright that I dont know about to draw the eye less? happy to put something with less 'information' on there is its an option for now?
FYI I did notice that with the screen always on that its much more noticeable when the unit times out and moves to standby, it seemed the click was louder... but perhaps Ive not noticed it before without the screen on and I was near it and my attention drawn to the unit when the screen went off (Trex warning system at work again). Maybe thats just a 'me' thing. :)
Otherwise Ive not noticed anything changed in this version yet, I guess that means the rest of the upgrades are for things I dont use.
It is interesting this issue was not found in testing but I guess not that many people buy the NAD kit and then have the screen set to be off. We users who do this could have saved money and bought one of the cheaper non-screen units. (joke)
Joking aside an ETA to the upgrade would be useful if you have it, as currently this is quite annoying in my setup.
Anyway, thanks again Tony and team for your hard work on the upgrades, we are not ungrateful even if we do sound it at times. I for one appreciate that this is still a current product that receives upgrades. Ive had other units that suffer lack of development and that really hurts.
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Confirming same issue on M10 V1 (seems like you're aware). A bother for the same reasons already mentioned – used under a TV. Is it possible this is also causing the M10 to run hot? (Or has it always run hot...)
Best of luck with the latest release.
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> Is it possible this is also causing the M10 to run hot?
This is a good question, I felt the side and top of my C700 today and its running hot too.
Is this because the screen is always on or something else in the update is making this happen?
Is there a way to revert to the previous software?
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same here. seems the problem occured after the update
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Anyway, thanks again Tony and team for your hard work on the upgrades, we are not ungrateful even if we do sound it at times. I for one appreciate that this is still a current product that receives upgrades. Ive had other units that suffer lack of development and that really hurts.
Aw shucks Jon.
It is regrettable but yes sometimes when dealing with millions of lines of code in over 80 possible models and more than 5 user interface platforms we miss something. Soonish is all I can say.. not tomorrow but also not months...
That being said - CW - yes this will not harm your Amplifier long term.0 -
After the update my analog VU meter display is flickering pretty badly. Anyone else has same issue?
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HI Mikey
We are having a hard time replicating that and know changes were made to low level chassis firmware in the NAD M33 where the VU Meter software lives - please power down your NAD M33 for 2 minutes and restart. If problems persist, please contact NAD Electronics.
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Tony, is that flicker the same thing that makes my C700's VU meters go bright/dim. Its not every few seconds but from nothing to a few times per minute.
I will power down for a few minutes and see what happens. Thats not always simple with my C700 which tends to not reset/switch off unless the power cable is pulled. Its always been like that.
Could we not go back to the previous version for now manually? I assume it could be loaded by USB or something?
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@Tony W. You are Lenbrook / NAD / Bluesound. The sister companies have the advantage to work together behind the scenes and ensure better QA across the board. One would assume this is happening but who really knows. This update never should have been released before such common and easy to spot issues are solved.
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please power down your NAD M33 for 2 minutes and restart
Unfortunately this didn't help. I agree with @Petercharlesg - better QA was needed - what made it more annoying is that on the display it was bugging me each day to update :(
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Hi Tony, wondering the status of the fix for the LCD screen? thx a lot
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Hi Erik
It will be bundled into a larger release of BluOS scheduled for next week.
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Much appreciated, thx a lot
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Hi!
Everything is working bad on my NAD C700 since the new Bluos 4.0. Can i go back to the old version instead?
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Hello, today the firmware of my NAD M10 V2 was updated from 4.0.2 to 4.2.0. The LCD Temporary Display bug has now been fixed. The display now switches off automatically after a few seconds. Provided that LCD Temporary Display is active. Many thanks to Tony W. and the staff at Lenbrook/NAD/Bluesound. Best regards [translated from German with the help of deepl.com]
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My C700 has not updated, do I need to force this or will it automatically update?
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