Full index rebuild, but songs now show twice

Answered

Andrew Dixon

• August 03, 2023 18:59

I have just bought a new home cloud drive after my old one died. I copied my backup of music files over on to it, added a network share on BluOS then did a full index rebuild on my node (not just a standard reindex).

All my songs are now showing twice. I have checked the "technical info" of several to confirm both entries point to the same files and not duplicates. I also checked this article - https://support1.bluesound.com/hc/en-us/articles/202776548-Why-does-my-Album-listing-show-each-track-twice- , which not only mentions checking for duplicates, but also mentions this as a potential issue if the files are stored in the c:\Users directory, which my files are not as they are on the external home cloud drive.

 

Does anyone know what could have happened, or how I can fix this please?

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• Official comment

  

  Seppi Evans

  Hi-Res

  • August 03, 2023 19:38
  • Edited

  Make sure there are no files residing in a trash can than can be emptied.

  Delete the path entry in the BluOS App and make sure (after a few mins) that the library has gone. Then add the path again and hopefully you will have no duplicates.
• 

  Andrew Dixon

  • August 04, 2023 15:05

  Thanks, just tried this. I emptied the recycle bin on my laptop (no links to any of these files there through). I have removed the network share, and checked that I now have no network shares or local shares added.

   

  However, 40 minutes later and my library is all still visible in BluOS and I can even play the songs if I click play on them. I've looked at the technical info for a few of these songs and it points to the folder on my home cloud drive for the network share that I remove 40 minutes ago, so I'm not sure it's removed the link to the files even after removing the network share.

  However, without me asking, it appears to be doing a (much slower than normal) reindex without me having asked it to do that. I'll see what the state of play is after that reindex has finished.

   

   

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• 

  Seppi Evans

  Hi-Res

  • August 04, 2023 15:09

  If the NODE is using Wi-Fi then indexing can be quite slow.

  After removing the library you might want to power off the NODE for five mins and then try again.

  If no joy then use the BluOS App, select Help…Send Support Request.

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  Andrew Dixon

  • August 04, 2023 20:24

  It somehow seemed to be stuck in a constant cycle of reindexing. Have done a full factory reset, mapped the network share, and it's fixed it.

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