Node2i skipping tracks when connected over Tidal connect.

Answered
Kristoffer

Hi,

I am having real problems using the Tidal connect to my Node2i. 

It keeps just skipping to the next track when a track is ending.

Sometimes I can manually press a skipped track 5-6times and it still keeps going to the next one. Eventually it might start playing when continuing pressing it.

I have contacted Tidal support many times with this but they finally just said that they and Bluesound is looking into it?

This issue is making it really hard to enjoy the music on my system when the controllers just keep skipping tracks randomly.

Is there any information regarding this?

 

This is the answer from Tidal below:

Hello Kristoffer,

Thank you for contacting TIDAL Support.  My name is Abbe and I am happy to assist you with your request.

I am sorry to hear that you are having trouble streaming TIDAL on your Bluesound device.

This issue is currently being worked on by our tech team and the Bluesound team.

They are working to resolve the issue as quickly as possible.  If you want more information you will have to reach out to Bluesound.

 

 

 

2

Comments

49 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    On Wednesday June 23rd, we released BluOS 3.14.26 which should resolve this issue affecting TIDAL playback. Thank you for your patience and we do apologise for the inconvenience.

    Thanks for #LivingHiFi

  • Tony W.
    Product Support Manager

    On Wednesday June 23rd, we released BluOS 3.14.26 which should resolve this issue affecting TIDAL playback. Thank you for your patience and we do apologise for the inconvenience.

    Thanks for #LivingHiFi

    2
  • Michal Sawko

    Thanks again everyone that made this fix a possibility. It shows the dedication by the team to ensure a smooth playback. It's all about appreciating the music, not dealing with a system that distracts from the experience. Thanks again from Canada!

    2
  • Nikola
    • Edited

    I have the same problem on same device but with ios app, for weeks now. Already contacted Tidal and got a similar answer... Is the issue being addressed already?

    1
  • Chris Hammond

    Understood and have used that before the tidal connect capability arrived. Unfortunately, the interface is a pale imitation of the Tidal interface. Spotify is significantly ahead of the game in terms of their app and in their connect capabilities. Artist compensation, bitrate, and MQA aside, I am above all a music lover and use the interface to discover and listen to music. Doing that through BluOS is a royal PITA.

    1
  • ItAteEverybody

    Pulled down an update on my Node 2i this evening and no skipping tracks so far, touch wood.

    1
  • Erik

    There's an update available and fixed the problem!! Thanks guys!

    1
  • rob reinhardt

    Yay! Updated (BLUOS & TIDAL) and no longer running through tracks/playlists for me as well.

    (US - east coast) 

     

     

    1
  • Penn Perry

    Same here.  US East Coast, and the Node 2i update seems to have fixed the Tidal Connect skipping/not playing tracks problem.  Nice work.

    1
  • Cristian

    The update fixed the issue, and my NAD c658 works fine now. :)

    1
  • Ralph Hensel

    Same thing in Germany. The fix works. I would like to know, where the problem was. At Blusounds side or on Tidal side.

    1
  • Oliver Chapman

    Happy days! Thanks For sorting the fix - all working again😃

    1
  • Nick

    Update fixed the issue for me too. Thanks!

    1
  • Kristoffer

    Yep, it is now working good again also here in Sweden!

    Thank's for fixing this issue! 

     

    Br:Kris

    1
  • Henrik krone

    The update is working very well..
    Thank you.. 😀

    1
  • Penn Perry

    Thank you Tony for keeping us informed on progress. Appreciate it.

    1
  • Kristoffer

    Bump.. Anyone from Bluesound?

    0
  • Sam R.

    Much like the TIDAL rep has stated, TIDAL has identified an issue on their servers that is affecting a small number of users, and we continue to work together to resolve it as soon as possible. We apologise for the inconvenience.

    0
  • Wally Ingram

    I am having a similar issue but with BLUOS on my brand new NAD T758 v3i (and yest I have updated it).  I still have a Node 2i and do not experience the problem there but that's not a great solution as I no longer need an external streamer.

    Any advice?

    0
  • Tony W.
    Product Support Manager
    • Edited
    • In the BluOS App under Music Services, log out of TIDAL
    • Select Help, Diagnostics, Reboot
    • Wait 5 minutes
    • Log back into TIDAL

    If problems persist, please select Help, Send Support Request so the Support Crew may take a closer look

    0
  • Penn Perry

    I'll just add my bump and say that I'm having a very similar problem.  Tidal works fine in general, and it works fine when I connect to a Chromecast device.  When I use Tidal Connect to link to my Node 2i, it will connect, but it will generally skip track one, and if I try to skip to the next track, it will fly through several tracks before picking one at random.  I've also sent a similar message to Tidal, but honestly I find Bluesound support to be more responsive.  Very frustrating.

    0
  • Penn Perry

    PS.  I have tried the above suggestion offered by the Product Support Manager.  No luck.

    0
  • Kristoffer

    Hi,

    I am now seeing the exact same issues as Penn Perry does.

    Only when connected over Tidal connect the Tidal app is doing this.

    Generally skiping track one, and if I try to skip to the next track, it will fly through several tracks before picking one at random. Waiting for weeks for answers from Tidal. Something needs to be done right now. It's impossible to use Tidal with the Node2i.

     

    Br:Kris

    0
  • Penn Perry

    I will also add that Tidal Connect and my Node 2i were working as they should until a few days ago. As Kris said, now I cannot use Tidal on the Node 2i at all.

    0
  • Pascal Will

    Same issue here using Tidal Connect. Worked flawlessly until a few days ago.

    0
  • Bas Haenraets

    And same issue here. I joined Tidal today, and the problem was there from the very start. I am using Tidal connect on a Node 2i.

    0
  • ItAteEverybody

    Updated my Node 2i this morning and now having the same behaviour as described here with Tidal Connect. Not playing initial selection, skipping multiple tracks. Please advise?

    0
  • Penn Perry

    Honestly, I believe this behavior also began for me with the latest Node 2i firmware update.

    0
  • Danny Groeneveld

    Indeed, I have the same feeling that it started with last update...

    The issue occurs from any device, iPhone, iPad, and my MacBook App... so same behaviour when using Tidal Connect.

    I Use NAD C368 with module.. BluOS 2i

    Hope you have enough complaints and info to further investigate the issue ..

    Thanks

    0
  • Penn Perry

    I can also verify that the behavior persists whether I am using Tidal Connect on Windows or on my Droid phone.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post