Player indicator light goes off by itself

Answered

Lawrence

• April 21, 2021 14:09

I updated to BluOS 3.14.5 recently and notice that since then the indicator light will occasionally turn off on it’s own. It happened once after I played some tracks and stopped using it for a couple of hours and on resuming play, the indicator light goes off. I had to turn the light setting off and on again. The setting was at Dim all the time. It occurred again just now when I paused for a few minutes after ripping 5 cds. The light went off again when I started to play a track and I had to go to settings again to reset. 
Has anyone else experienced the same problem?

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• Official comment

  

  Sam R.

  • April 21, 2021 15:55

  Not something I've ever seen - if you keep the indicator brightness on normal instead of dim do you find the same issue occurs? Since this occurred after ripping, I'd also be curious to know if running a manual reindex (Settings > Music Library > Reindex) would trigger this as well. 

  The next time you find the LED goes out on its own, send our support crew a diagnostics log via the app (Help > Send Support Request; log will be automatically attached) so they may check out what's going on. 

  Regards,
  Sam R.
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  Lawrence

  • April 21, 2021 14:10

  Forgot to mention that the problem is with a Vault2.

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