I cannot get Spotify to Connect to my Bluos unit

Bennett Westbrook

• April 14, 2021 21:09

I have tried everything, included reloading apps, unplugging the router, modem and Bluos unit, and uploading the newest softward (3.14.2).  My Spotify app finds the Bluos unit but will not connect.  I am left with the only option of airplaying from my iphone, which is not why I bought the Bluos unit.  This issue started, I think, about 8 months ago when I got a new Iphone.  I used Tidal up until that time with no issues. But with the new phone, I can no longer connect to Tidal through the Bluos app.  I got frustrated and dropped Tidal, and thought that Spotify would work being more mainstream.  Please help. 

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• Official comment

  

  Seppi Evans

  Hi-Res

  • April 15, 2021 05:30

  From the Bluesound App select Help... Send Support Request
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  Seppi Evans

  Hi-Res

  • April 14, 2021 21:39

  Well sounds like something amiss but try...

  Using the Bluesound App go into Music Services and Spotify, if it shows you as logged in click logout then try again.

  I suspect you may need a log a call with Bluesound as you previously had issues with Tidal.

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  Bennett Westbrook

  • April 14, 2021 21:51

  Thanks so much for your response.  I tried what you recommended to no avail. How do I connect with Bluesound?  I was hoping that they monitored this message board.  

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  Bennett Westbrook

  • May 15, 2021 19:14

  I had a breakthrough on my problem that I'd like to share for others.  My problem was that my Bluos device was in "pause" mode on my Google Wifi.  I discovered this under Devices and clicked the "unpause" and now my Iphone and Ipad play directly to my Bluos unit (without having to use Airplay!). Hope that this helps others. 

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