Low volume output from Sub+ while connected via wireless

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3 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Port

    Please select Help, Send Support Request in the BluOS App so we may review the system log files from both the SUB and SOUNDBAR. Our Support Crew will review and let you know what they see.

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    Port

    Thanks Tony, I just did.

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    Port

    Following advice from the support crew, I performed a factory reset on the Sub+ and was able to choose the "use without pairing option" via an analog cable. The question of why the option under Settings -> Audio -> Subwoofer -> Subwoofer, the (Analog Connection) disappears after a while was left unanswered, but I'm happy with the workaround, I'm able to squeeze higher output using the analog cable, the Sub+ now sounds more authoritative.

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