Resetting problem Vault2

Rinus Dost

• April 20, 2023 12:37

First of all its a problem how to know which generation a Vault2 is? Anyone?

Reset does not work, I tried both, led of play / pause button stays red all the time after reset effort.

Also after changing to wired internet.

Really need help!

Thanks.

Rinus

the Netherlands

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 20, 2023 13:00

  The model number should say on the back of the device under the company information. See the image below for reference.
  
  
  Here's our KB for performing factory reset - https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player-. 
  
  If you require assistance, please don't hesitate to reach our support team by creating a support ticket either by sending us an email to support@bluesound.com or by using the BluOS app, BluOS >> Help >> Send Support Request.
  
  Thanks for #LivingHiFi

   

   

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