sudden harddrive shutdown on NAD M50.2
Answered
Hi,
When copying data from my M50.2 to a computer the machine suddenly stops working (the m50s harddrive becomes quiet and the computer indicates that the connection has been lost).
This happens when trying to copy a large ammount of data (say five or more gigs) after about 20 or 30 minutes.
The same problem occurs when trying to make a backup to a connected harddrive: After a while the machine gets quiet and the progress bar on the app screen stops.
What could be the problem?
Yours sincerely,
Claudio
-
Official comment
Hi Claudio
Please select Help, Send Support Request in the App so we may review what is happening (if anything) on the NAD M50.2 side. It may be related to player stand-by.
-
Dear Tony,
I will start a new copy attempt and at the point where the M50.2s harddrive stops working I will perform the steps explained by you.
The importer of NAD products in my country thinks that a reason could be an overheating of the harddrive which activates a security measure that causes a shutdown.
What do you think about hthis?
Because after the drive has switched off it is now longer accessible from any network device - you need to completely switch the player off and then turn it back on.
The interesting thing is that when listening to music saved on the harddrive you could do this for hours without having this issue.
My dealer means that this is because when listening to music the drive is not that busy as when copying files from it.
Claudio
0 -
The importer of NAD products in my country thinks that a reason could be an overheating of the harddrive which activates a security measure that causes a shutdown.
I can assure you this is not the case.
0 -
Do you have any ideas about things I could try before opening a support request in the app?
If it's not a hardware problem there must be something wrong with the software - because regarding this issue there's also to note that the device sometimes doesn't go to standby after 10 minutes but keeps running instead for hours and days - even there's no device accessing the hard drive... It's not a thing that is reproducible reliably at all - it is possible that the disk goes into standby after 10 minutes at it should after a "cold" restard of the whole player - it depends on... what ever...
0 -
When you open a Support Request we will be able to review the log files and answer those questions, please select Help, Send Support Request in the App
0
Post is closed for comments.
Comments
5 comments