"Content couldn't be Loaded - Internal Server Error" Amazon Music Since Recent Update
Answered
Hi there,
I am getting the following error "Content couldn't be Loaded - Internal Server Error" with the most recent app update. I am unable to play music via Amazon Music. The app I am using is through Samsung/Android.
Pease look into this issue.
Thank you.
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Official comment
Please refer to this article for update
Search not working in Bluos app on iPhone and Windows – The Bluesound Support Crew -
To further this issue, it seems to be only when I use the search function. If I go to my saved artists or playlists the content is there but if I search, I get the error message.
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I am experiencing the exact same thing (Google Pixel).
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Stesso problema, ho fatto svariate prove, resettato a valori di fabbrica, ma non cambia nulla, non va content could not be loaded - internal server error If I change the name a little, sometimes it works (example "ed eppelin")
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I find that some searches on Amazon give a “couldn’t load content” error that work on Amazon’s own app. Some searches seem to be OK, others not. For example, a search for “magic music fabric” fails but a search for “Jimmy Hendrix” works OK.
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Hi Simon
Thanks for your patience. Our Quality Assurance has been able to replicate this issue and are currently testing a fix to be released in the next maintenance release of BluOS.
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Fantastic news, thank you!
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Three months ago I didn't have this problem, now I do.
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Hi Steven
Your recent issues likely have more to do with an ongoing server based issue with Amazon Music using third party devices such as your Blueosund Player. Please see here for more details; https://support1.bluesound.com/hc/en-us/community/posts/25944939882647-Amazon-problems-again?page=3#community_comment_26108134169367
Amazon is aware of the issue and hoping to restore service as soon as possible.
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