Node completely turned off after new update

Answered
Svetlin Simeonov

Hello, 

After the newest FW update of the NODE, every morning I try to play a song - the node is totally turned off. The status light is off and the player is like dead. I have to remove the power cable from the back and to insert it again.

After that there is no music coming from the player at all even though it connects to the network and is visible in the control app. I usually unplug/plug the USB input from the back and after a while the sound starts playing. 

This is extremely irritating having in mind that this was never happened until now.

I don't understand what these guys did, but this is totally unacceptable!

Does anyone have idea what is the problem? If it is some kind of sleep mode - how the hell do I wake it up if the player is not responding to anything?

 

Thanks!

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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Are you sure that you are not putting your NODE on deep standby? To learn more about vacation mode - How do I Turn Off My Bluesound Player? – The Bluesound Support Crew

    If you are not, please send a support ticket to us using your BluOS app, this way it will automatically send us a diagnostic log along with your support ticket. Once we have it, a member of our support team can diagnose your device.

    Thanks for #LivingHiFi

  • Svetlin Simeonov
    • Edited

    I am sure about that because I don't do anything. I just stop playing music when I go to bed and the next morning the player is totally unresponsive. Today there was a green light(usually there is no light at all). I pressed Play and the light went off and it entered its usual unresponsive state.

    As I said before, this is happening after the latest update, I've never seen anything like that since the purchase.

    I'll try to send the logs.

    1
  • Branislav Kmet

    I’m experiencing the same problem. This started after the last update. I think I’ll return the device if there won’t be any fix soon.

    0
  • Mark T.
    Sr. Support Crew Member

    Hi Branislav,

    Please make sure your firmware is up to date. We recently released 3.20.49 to resolve this issue. The issue you may be experiencing is the same with this thread - https://support1.bluesound.com/hc/en-us/community/posts/13045072069783-How-to-get-previous-NODE-FW-versions?page=3#community_comment_14197050769431.

    If your issue is still not fixed, please reach out to our support team by sending us a support ticket. This way, we can review your diagnostic logs. Using your BluOS app, BluOS >> Help >> Send Support Request.

    Thanks for #LivingHiFi


    0

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