Qobuz playlist does not load on my iPhone but does load in Windows

Beantwortet
Don Haines

Ok this is frustrating my PC windows machine can load all of my Qobuz playlists but my iPhone only loads like 3 lists. So it does work with 20% of my music not my main playlists i use 100% of the time.  I tried resetting my internet router, logging off of Qobuz then unplugging the machine, rebooting my iPhone then re-logged on back into Qobuz through the phone...nothing resets it. Just can still play partial playlist..The names of all my playlists do load but when you drill into them the songs do not pop up and it says loading forever until the phone shuts down. BLUESOUND you need an iPhone update STAT!!! This is unacceptable and I will submit a complaint to the better business bureau if this is not resolved soon becasue I can't play my music anymore with your streamer. 

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Kommentare

43 Kommentare

Datum Stimmen
  • Jmarg1950

    Ray,

    I didn’t delete the old one. Just downloaded the updated version and it replace the old one. I didn’t notice any changes with the new app. However, it fixed the problem.

    you could also delete the old app and install latest version. That works as well.

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  • Ray Jazz

    Jmarg1950,

    Well I deleted the App and then downloaded the new one. Strange it went straight backto my last music I was playing, I thought everything would have been cleared.

     Also I signed out of Qobuz and rebooted but this has not solved my issue. I played Radio Paradise last night for nearly 3 hours no dropouts at all, yet Qobuz get them about every 20 minutes but does vary. 

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  • Ray Jazz
    • Bearbeitet

    Thanks, trying various things, new router and cables, see if that helps but this only started after the last firmware update in April. My Qobuz contract ends tomorrow, as I had loads of problems. I will be going elsewhere.

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  • Tony W.
    Product Support Manager

    Hi Ray

    Please see my post form 5 days ago; https://support1.bluesound.com/hc/en-us/community/posts/5803990364567/comments/6070056507671

     

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  • Ray Jazz

    Hi Tony, l have already responded to that several times. 

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  • Ray Jazz
    • Bearbeitet

    Have sent a Support Request. So fed up with this. There is nothing wrong with the network, it has been tested. Im using wired connection anyway.

    Seems similar to this issue: https://support1.bluesound.com/hc/en-us/community/posts/360049509453-Tidal-cutting-out-repeatedly

     

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  • Mark T.
    Sr. Support Crew Member

    Hey Ray, 

    Can you make sure your BluOS controller is updated to 3.18.1? We just released an update targeting this issue.

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  • Ray Jazz
    • Bearbeitet

    Yes I did it yesterday. 3.18.1

    Had a response from support which says do a reboot, hmmm, disappointing. 

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  • Mark T.
    Sr. Support Crew Member

    In your BluOS App >> Help >> About.

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  • Ray Jazz

    Support are helping me to resolve this issue but nothing is working.

    Something changed with the firmware update.

    Never had any problems before that.

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  • greggo

    5/24/22 Update, not sure when it happened but I checked today on my iPhone and iPad and the Quboz playlists are now loading

    IOS App: 3.18.1

    BluOS: 3.18.7

    iPad Air3 and iPhone 11 Pro: IOS 15.4.1

     

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  • Ray Jazz

    Totally fed up with Bluesound, following the firmware update 26 April, Qobuz streaming has been wrecked on my Node 2. 

    Never had an issues before that update.

    Nothing support has suggested has worked to resolve this issue. 

     

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  • Jmarg1950

    Ray,

    sorry you’re still having an issue. After I updated the IOS BluOS app on my iPhone, Qobuz ‘recommended playlists’ are now loading normally. 
    I hope you are able to resolve.

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