Connectivity issues for all sources pulse flex 2i

Beantwortet

Steven de Jong

• 11. April 2022 16:18

I have three pulse flex 2i players with which I’m usually very satisfied. However, from time to time I experience severe connectivity issues. - WiFi: sometimes one or more devices are not connected (not shown in the app) or the connection is going off. I live in Sudan, which has very poor internet connectivity, so I’m not surprised. However, any advice on how to stabilise the connection in these circumstances would be appreciated. - analog input: if I plug in Aux and connect to phone/computer, there is no sound (yes I checked the volume on both devices). I also don’t see it mentioned as a source in the app. What to do? - Bluetooth connection is quite poor usually, which I don’t understand as it works great with a separate dedicated Bluetooth speaker. What could be the issue here? Thanks!

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 12. April 2022 11:55

  In regards to your WiFi issue. Please send support request using the BluOS app, BluOS App >> Help >> Send Support Request. In the brief description field please enter exactly as typed the following string (lowercase and with the underscores); _alldiscovered_ 

  About the AUX source from your mobile phone or computer. Make sure that AUX is selected as source in BluOS app. One tip that I can offer is to assign one preset to select AUX as source.
  
  Thanks for living HiFi!

   

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