Issue with Ehernet

Beantwortet

Sébastien Dhuime

• 29. Januar 2022 10:27

Hi

Since I applied the last upgrade, I can't find my Bluesound Node (wired) anymore in the app. I have done a factory reset, rebooted my internet box. When I finally configure it in wireless mode, it's working fine, but after that, when I am connecting the ethernet cable again, the Bluesound Node stops working, it disappears again from the app and I can't find it anymore (although the LED is solid blue). Only the wireless mode is working.

Sébastien

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 31. Januar 2022 17:58

  HI Sebastian

  We have been able to replicate this issue here in our BluOS Lab - look for a software patch, BluOS 3.16.7 in the coming day or so to resolve this issue. We do apologise for the inconvenience...
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  Sébastien Dhuime

  • 31. Januar 2022 19:14

  Thanks Tony, as I said, it's working fine on Wifi, so not a big issue if this is solve in the next days.

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  Tom899

  • 2. Februar 2022 11:34

  Hi Tony, I've ordered a new Bluesound Node, it will be arriving this Friday 2/4. I was planning on initially configuring it with wired Ethernet. After reading your comment to Sebastien, should I configure it with WiFi until this patch comes out? Or do you think BluOS 3.16.7 will be out by this Friday?

  Tom

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  Sébastien Dhuime

  • 2. Februar 2022 12:20

  Hi Tony, I have applied the patch 3.6.17 but this is not solving the issue unfortunately

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  Tom899

  • 2. Februar 2022 12:26

  Hi Sebastien, sounds unfortunate that wired Ethernet is not working. Do you think this is wide spread or isolated. I'm wondering which way I should go, Ethernet or WiFi?

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  Sébastien Dhuime

  • 2. Februar 2022 12:30

  Hi Tom from my part, with my HiFi installation I don't hear any difference between Wifi and wired. I have read somewhere that the Bluesound is working in the same way, with same results even for HiRes files, but I let Tony answer on that point

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  Tom899

  • 2. Februar 2022 13:27
  • Bearbeitet

  Thanks Sebastien, hopefully Tony will chime in with direction.

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  Tony W.

  Product Support Manager

  • 2. Februar 2022 13:34

  Then it may be just a bad cable - replace the cable and if problems persist, please contact our Support Crew at support@bluesound.com

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  Tom899

  • 2. Februar 2022 17:17

  They just updated my delivery for my NODE to today! I will configure it with Ethernet and see what happens.

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  Sébastien Dhuime

  • 3. Februar 2022 08:21

  The problem is solved, it may have been a cable / connection issue (I used another one, it worked well, and again with the first one, it worked also). 

  Tony one last point for you if I may. Is the BlueNode compatible with cat7 ethernet cable ? Will there be any difference ?

  Thanks

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