Icon Ethernet connection = no app connection
Beantwortet
From the Icon manual there is no order of operations for wired connection:
If using Ethernet, simply plug in an Ethernet cable to the NODE ICON’s LAN Port.
The LED will turn Solid Blue, indicating network connection.
If the proper procedure is to power off the Icon, plug in the Ethernet cable, then power on for proper wired operation AND app connection this needs to be stated somewhere other than tech support responses.
Your team is setting up customers for failure by omitting a critical setup step and creating a negative experience associated with the BluOS and Node Icon product
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Offizieller Kommentar
Hi Stephen,
Thank you for your feedback. We appreciate you pointing this out, and I will pass your comments regarding the NODE ICON setup instructions along to our team for review.
I also see that you currently have a support request in pending status while we wait for your update. Please continue working with us through that request so we can help get the player discovery issue resolved.
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