Focus on software quality in 2026!

Bodi

• 3. Januar 2026 09:23

Per title. Had to spend one hour this morning to fix the home-theater group. Sound from tunein was bland. And here we go again, sub and rears were not outputting any sound. This happens multiple times during the week and turning off/on the sub from the app is most of the time sufficient to get things working again. But now the sub stayed dead. So tried to pair/unpair, factory reset, etc. Still no go. This time I had to factory reset both Sub and Soundbar!!!

Stop releasing new products until you got a stable firmware guys.

0

• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 4. Januar 2026 15:17

  Hi Bodi

  The issues you consistently describe are all symptomatic of poor wireless connectivity or home networking packet collisions.

  I am escalating you to our Support Crew but they will likely ask for log files and a network survey.

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